HospitalCheck

Surrey And Sussex Healthcare NHS Trust

Redhill, RH1 5RH · Compare with another trust

At a glance

Whether this trust meets each official NHS operational standard — not a combined score or ranking.

Waiting times
Below NHS standard
66.0% within 18 weeks · standard 92% · About this data
A&E
Below NHS standard
57.0% within 4 hours · standard 95% · About this data
Cancer
Below NHS standard
66.8% treated within 62 days · standard 85% · About this data
Diagnostics
Below NHS standard
29.8% waiting 6+ weeks · standard 1.0% or fewer · About this data
Mortality (SHMI)
As expected
Screening indicator, not a death rate — a prompt to investigate, not proof of poor care · About this data

In plain English

AI-generated

Surrey And Sussex Healthcare NHS Trust reported 10,600 A&E attendances in July 2026, with 57% of patients treated within four hours. In June 2026, the trust had 50,658 patients on its waiting list, and 66% were seen within 18 weeks of referral. Additionally, 62.7% of staff felt happy for a friend or relative to be treated there in the 2025 survey.

Automatically generated from the official figures on this page and checked to restate only those figures. Last generated 18 August 2026. This is a plain-English summary, not medical advice. About these summaries

Hospitals run by this trust

Trust performance

Treated or seen within 18 weeks
66.0%
National median: 66.3%
▲ 9.1 pts vs yr agoBetter than 48% of trustsData: Jun 2026
Typical (median) wait
11.7 wks
National median: 11.7 wks
▼ 3.7 wks vs yr agoBetter than 50% of trustsData: Jun 2026
Patients on the waiting list
50,658
National median: 39,587
▼ 1,754 vs yr agoData: Jun 2026
Waiting over a year
1,025
National median: 358.5
▲ 67 vs yr agoBetter than 22% of trustsData: Jun 2026
A&E patients seen within 4 hours
57.0%
National median: 74.2%
▼ 3.8 pts vs yr agoBetter than 3% of trustsData: Jul 2026
A&E attendances
10,600
National median: 14,642
▼ 80 vs yr agoData: Jul 2026
12-hour trolley waits
428
National median: 194
▼ 198 vs yr agoBetter than 30% of trustsData: Jul 2026

A&E performance

Latest month: July 2026· all A&E department types combined — the official headline basis.

A&E attendances
10,600
All department types · latest month
Seen within 4 hours
57.0%
All department types · NHS standard: 95%
Waited over 12 hours
428
From decision-to-admit ('trolley waits')
Emergency admissions
4,180
All department types · latest month
Major A&E only (Type 1)
Attendances
10,600
Seen within 4 hours
57.0%

The all-types headline above includes minor-injury units and urgent treatment centres (Type 3), which typically report much higher 4-hour performance and lift the combined figure. This narrower figure covers only the main, consultant-led A&E department— Type 1 in NHS England's classification.

Department typeAttendancesWithin 4 hours
All types (official headline)10,60057.0%
Type 1 — major A&E10,60057.0%

Source: NHS England A&E Attendances & Emergency Admissions. About this data

Cancer waiting times

Latest month: June 2026.

Faster diagnosis (28 days)
80.7%
1,978 of 2,452 treated in time
Target 75% · meets target
Treatment within 62 days
66.8%
124 of 186 treated in time
Target 85% · below target
Treatment within 31 days
97.9%
187 of 191 treated in time
Target 96% · meets target
Treated within 62 days
Urgent referral to first treatment
70%80%Apr 25Jan 26NHS standard 85%66.8%81.1%April 202577.3%May 202573.8%June 202580.0%July 202580.5%August 202577.2%September 202583.0%October 202578.5%November 202571.8%December 202575.7%January 202673.0%February 202671.0%March 202668.5%April 202675.8%May 202666.8%June 2026
Faster diagnosis (28 days)
Referral to diagnosis or ruling-out
75%80%Apr 25Jan 26NHS standard 75%80.7%80.1%April 202580.1%May 202583.0%June 202581.7%July 202580.7%August 202581.5%September 202583.6%October 202583.9%November 202578.5%December 202575.4%January 202682.8%February 202682.6%March 202676.4%April 202679.2%May 202680.7%June 2026
Treated within 31 days
Decision to treat to first treatment
96%98%Apr 25Jan 26NHS standard 96%97.9%99.1%April 202597.6%May 202599.0%June 202598.8%July 202599.1%August 202598.0%September 202598.3%October 202597.2%November 202595.5%December 202595.8%January 202696.6%February 202698.8%March 202696.4%April 202695.2%May 202697.9%June 2026

Source: NHS England Cancer Waiting Times. The 62-day standard is urgent referral to first treatment; the 28-day faster-diagnosis standard is referral to diagnosis or ruling-out. About this data

Patient experience (Friends & Family Test)

Latest month: May 2026· a voluntary, monthly feedback survey — the figure is the share of respondents who rated their experience 'good' or 'very good'. Response rates are often low and respondents are self-selected, not a representative sample, so read this alongside the clinical measures above, not on its own.

Inpatient care
% would recommend
94.7%
Rated care 'good' or 'very good'
% would not recommend
3.5%
Rated care 'poor' or 'very poor'
Responses
854
Number of patients who gave feedback
Response rate
100.0%
Responses as a share of those eligible
Urgent & emergency care (A&E)
% would recommend
77.5%
Rated care 'good' or 'very good'
% would not recommend
17.2%
Rated care 'poor' or 'very poor'
Responses
541
Number of patients who gave feedback
Response rate
100.0%
Responses as a share of those eligible

Source: NHS England Friends & Family Test. About this data

Staff experience (NHS Staff Survey)

2025 · the views of staff who work at this trust — a measure of workforce culture, morale and confidence, not a direct measure of clinical outcomes. There is no official NHS target for these figures, so they are shown as context, never a pass or fail.

Staff happy for a friend or relative to be treated here
62.7%
Agreed · 2025 NHS Staff Survey▼ 0.8 pts vs 2024Median English trust: 63.9%
Staff engagement
6.84
out of 10 · 2025
Would recommend as a place to work
58.6%
Agreed · 2025

The NHS Staff Survey records the views of staff who chose to respond — a measure of workforce culture, morale and staff confidence, not a direct measure of clinical outcomes or safety. Response rates vary between trusts. England only; Scotland, Wales and Northern Ireland run separate staff surveys on a different basis, so these figures are never compared across nations.

Source: NHS Staff Survey (NHS England), Open Government Licence. About this data

Cancelled operations

Quarter ending 30 June 2026· last-minute cancellations for NON-CLINICAL reasons (no bed, no staff, an emergency taking priority) — not cancellations chosen by the patient or on clinical grounds. It's a raw count, so larger trusts naturally cancel more in absolute terms — read this alongside the other measures above, not on its own.

Last-minute cancellations
235
elective ops cancelled on the day, non-clinical reasons
Not rebooked within 28 days
59
the NHS standard is a new date within 28 days
% not rebooked in time
25.1%
share of cancelled ops without a new date inside 28 days

Source: NHS England (QMCO). About this data

Bed occupancy, ambulance handovers & delayed discharges (UEC Daily SitRep)

Snapshot at 8am, 29 March 2026. This is unvalidated management information— NHS England's own label — and can be revised for up to 14 days after first publication. It is collected only during the winter Daily SitRep window, so this is the latest date the collection has published, not necessarily today. It measures operational pressure (how full the hospital is), NOT care quality — high occupancy is normal for NHS hospitals, especially in winter, and is not a safety or performance score. The ambulance-handover figures below cover winter 2025-26 as a period total(not a snapshot): the time from an ambulance arriving to the patient being handed over to A&E staff. The delayed-discharge figures cover the most recent 7 daysof the collection (not a snapshot, and not the whole winter): a patient who "no longer meets the criteria to reside" is medically ready to leave hospital, but how quickly they actually do mostly reflects social-care and community capacity to receive them — NOT the hospital's own clinical quality. A higher handover or delayed-discharge figure means more operational pressure — like the rest of this section, none of it is a measure of care quality, and it carries no colour grading, badge or ranking.

Adult general & acute bed occupancy
95.3%
566 occupied of 594 open
Adult critical care occupancy
86.7%
13 occupied of 15 open
Ambulance handovers over 30 minutes
23.4%
of 12,135 handovers, winter 2025-26
Ambulance handovers over 60 minutes
2.4%
of 12,135 handovers, winter 2025-26
Medically fit but not discharged
101
patients/day who no longer met the criteria to reside but stayed in hospital, week to 29 March 2026
Discharged when fit
37%
of 1,115 who no longer met the criteria to reside, week to 29 March 2026

Source: NHS England UEC Daily SitRep, Ambulance Handover and Acute Discharge SitRep collections. About this data

Maternity — patient experience

CQC National Maternity Survey, 2025 · scores are relative comparisons against other trusts, not a measure of absolute quality — based on 115 voluntary respondents (a question is only shown here where at least 30 people at this trust answered it). A lower score is a prompt to look closer, not proof of poor care.

Response rate
38.7%
Share of those sampled who responded
Respondents
115
Of 302 sampled
Confidence & trust in staff (antenatal care)
8.5/10
About the same as most trusts
Kindness & compassion (labour & birth)
9.5/10
Better than most trusts
Involved in decisions about care (labour & birth)
8.7/10
About the same as most trusts
Got help from staff when needed (in hospital, after the birth)
7.4/10
About the same as most trusts
Confidence & trust in your midwife (postnatal care at home)
8.1/10
About the same as most trusts
Midwife listened to you (postnatal care at home)
8.6/10
About the same as most trusts

Source: Care Quality Commission — National Maternity Survey. About this data

Stroke care (SSNAP audit)

Sentinel Stroke National Audit Programme, latest quarter to 2026· the SSNAP level (A best .. E) is the audit's own published grade for the quality of this team's acute stroke-care PROCESSES, adjusted for case-mix, case ascertainment and audit compliance — it is not a guarantee of any individual patient's outcome. England only; SSNAP also covers Wales and Northern Ireland.

East Surrey Hospital
E37.5/100
Frimley ICS and Surrey Heartlands
Domain grades (patient-centred)
Hyperacute assessmentE
Specialist pathwayE
ReperfusionE
MDT assessmentD
Therapy intensityD
Therapy frequencyD
Standards by dischargeA
Case ascertainment AAudit compliance A

Source: Sentinel Stroke National Audit Programme (Royal College of Physicians). About this data

Hip fracture care (NHFD audit)

Surrey And Sussex Healthcare NHS Trust · National Hip Fracture Database, 2023audit year · "Met best-practice criteria" is the audit's own composite measure of hip-fracture care PROCESSES at each hospital this trust runs.

East Surrey HospitalBest-practice 36.2%499 cases

Source: National Hip Fracture Database (Royal College of Physicians). About this data

Patient experience — inpatient care

CQC Adult Inpatient Survey, 2024 · scores are 0-10, and "better"/"worse" means the trust's score falls outside the range expected for a trust of its size (the CQC 95% expected range, centred on the national average) — a statistical-significance test, not a raw ranking. Based on 451 voluntary respondents (a question is only shown here where at least 30 people at this trust answered it). England only; response rates vary between trusts.

Response rate
38.2%
Share of those sampled who responded
Respondents
451
Of 1,250 sampled
Quality of information while waiting to be admitted
7.6/10
National average: 7.6/10
About the same as the national average
Cleanliness of your room or ward
9.0/10
National average: 8.9/10
About the same as the national average
Confidence and trust in the doctors
9.0/10
National average: 9.0/10
About the same as the national average
Confidence and trust in the nurses
8.8/10
National average: 8.9/10
About the same as the national average
Enough nurses on duty
7.6/10
National average: 7.6/10
About the same as the national average
Involved in decisions about your care and treatment
7.0/10
National average: 7.2/10
About the same as the national average
Given enough privacy when examined or treated
9.4/10
National average: 9.4/10
About the same as the national average
Given enough notice about when you would leave hospital
6.9/10
National average: 6.9/10
About the same as the national average
Knew what would happen next with your care, before leaving hospital
6.8/10
National average: 6.7/10
About the same as the national average

Source: Care Quality Commission — CQC Adult Inpatient Survey. About this data

Patient experience — A&E (urgent & emergency care)

CQC Urgent & Emergency Care Survey (A&E), 2024 · scores are 0-10, and "better"/"worse" means the trust's score falls outside the range expected for a trust of its size (the CQC 95% expected range, centred on the national average) — a statistical-significance test, not a raw ranking. Based on 323 voluntary respondents who attended a major (type 1) A&E department (a question is only shown here where at least 30 people at this trust answered it). England only; response rates vary between trusts.

Response rate
26.8%
Share of those sampled who responded
Respondents
323
Of 1,250 sampled
Overall experience of A&E
7.7/10
National average: 7.3/10
About the same as the national average
Told how long you'd wait to be examined
3.2/10
National average: 2.6/10
About the same as the national average
Kept updated on your waiting time
5.1/10
National average: 3.4/10
Better than the national average
Doctors and nurses listened to you
8.8/10
National average: 8.3/10
About the same as the national average
Confidence and trust in the doctors and nurses
8.7/10
National average: 8.1/10
About the same as the national average
Involved in decisions about your care
7.8/10
National average: 7.4/10
About the same as the national average
Test results explained before you left
7.9/10
National average: 7.5/10
About the same as the national average
Felt safe around other patients
7.8/10
National average: 7.8/10
About the same as the national average
Told how to care for your condition at home after leaving
7.6/10
National average: 6.8/10
About the same as the national average
Treated with respect and dignity
8.6/10
National average: 8.3/10
About the same as the national average

Source: Care Quality Commission — CQC Urgent & Emergency Care Survey (A&E). About this data

Patient experience — cancer care

National Cancer Patient Experience Survey, 2025 · scores are the % of patients giving the most positive answer (and an overall 0–10 rating), and "better"/"worse" means the trust's score falls outside the range expected for a trust of its size (the survey's 95% expected range, centred on the national average) — a statistical-significance test, not a raw ranking. Based on 379 patients treated for cancer by this trust (a question is only shown here where at least 10 people at this trust answered it). England only; response rates vary between trusts.

Response rate
—
Share of those sampled who responded
Respondents
379
Who took part
Overall rating of care
8.8/10
National average: 8.9/10
About the same as the national average
Cancer diagnosis explained understandably
77%
National average: 78%
About the same as the national average
Easy to contact your main contact person
78%
National average: 84%
Worse than the national average
Involved as much as wanted in treatment decisions
81%
National average: 80%
About the same as the national average
Confidence and trust in the team during hospital care
78%
National average: 78%
About the same as the national average
Always treated with respect and dignity in hospital
89%
National average: 88%
About the same as the national average
Possible side effects explained understandably
69%
National average: 74%
Worse than the national average
Given enough information about signs of cancer returning or spreading
57%
National average: 65%
Worse than the national average
The whole care team worked well together
88%
National average: 89%
About the same as the national average
Got the support needed from your GP practice since diagnosis
38%
National average: 45%
About the same as the national average

Source: NHS England (survey run by Picker on its behalf) — National Cancer Patient Experience Survey. About this data

Hip & knee replacement — patient outcomes (PROMs)

Financial year 2024-25(finalised) · patients having a primary hip or knee replacement voluntarily score their health before and after surgery. The average gain shown is adjusted for differences between patients (case-mix) — it is not a raw before/after difference and not a ranking, so read it alongside the patient numbers.

Hip replacement
Average health gain (adjusted)
21.7
Oxford Score, case-mix-adjusted, 0-48 scale
Raw gain (unadjusted): 22.6
Patients
44
Modelled records — completed the questionnaire before & after
% who improved
97.7%
Oxford Score higher after surgery than before
EQ-5D Index gain (adjusted)
0.47
General health, secondary measure, 0-1 scale
Knee replacement
Average health gain (adjusted)
15.5
Oxford Score, case-mix-adjusted, 0-48 scale
Raw gain (unadjusted): 15.9
Patients
45
Modelled records — completed the questionnaire before & after
% who improved
91.1%
Oxford Score higher after surgery than before
EQ-5D Index gain (adjusted)
0.28
General health, secondary measure, 0-1 scale

Source: NHS England PROMs (hip & knee replacement). About this data

Diagnostic test waits

Latest month: June 2026. The operational standard is that under 1% should wait more than 6 weeks.

Waiting 6+ weeks for a test
29.8%
of 12,665 patients on the diagnostic waiting list
TestWaiting list6+ weeks6+ weeks (count)13+ weeks
Cystoscopy41751.3%214106
Cardiology1,60848.8%785160
Ultrasound4,78833.9%1,622222
MRI2,62024.0%6304
CT scan1,64020.2%3321
Gastroscopy62018.7%1167
Colonoscopy4818.3%403
Flexi Sigmoidoscopy1686.0%100
DEXA Scan2670.0%00
Waiting 6+ weeks for a diagnostic test
All tests combined
10%20%30%Apr 25Jan 2629.8%14.8%April 202511.4%May 202510.1%June 20259.7%July 20259.7%August 20258.0%September 20257.7%October 202512.7%November 202515.5%December 202518.4%January 202618.0%February 202626.6%March 202632.4%April 202631.3%May 202629.8%June 2026

Source: NHS England Diagnostic Waiting Times & Activity (DM01). About this data

Safety: infections

Cases in the 12 months to July 2026. Hospital-onset cases are those most likely acquired in hospital.

InfectionCases (12 mo)Hospital-onset
MRSA bacteraemia114
C. difficile11765
E. coli bacteraemia36173
MSSA bacteraemia11236
Klebsiella bacteraemia7919
Pseudomonas bacteraemia3912
Hospital-onset cases per month
All infections combined
1020Dec 23Jan 25Jan 261714December 202317January 202413February 202427March 202415April 202412May 202412June 202410July 202413August 202419September 202424October 202415November 202417December 202416January 202512February 202514March 202510April 202527May 202515June 202513July 202516August 202516September 202514October 202515November 202519December 202519January 202612February 202624March 202621April 202620May 202616June 202617July 2026

Source: UK Health Security Agency mandatory surveillance. About this data

Mortality (SHMI)

12 months to Mar 2026.

As expected
0.97
SHMI value (1.00 = as many deaths as expected) · 1,885 deaths vs 1,940 expected
SHMI over time
Rolling 12-month value
0.951.00Dec 18Jan 20Jan 21Jan 22Jan 23Jan 24Jan 25Jan 26As expected (1.00)0.970.97December 20180.97January 20190.97February 20190.98March 20190.97April 20190.98May 20190.99June 20190.99July 20190.99August 20190.99September 20190.98October 20190.98November 20190.97December 20190.96January 20200.96February 20200.95March 20200.96April 20200.95May 20200.95June 20200.95July 20200.95August 20200.94September 20200.95October 20200.93November 20200.93December 20200.94January 20210.93February 20210.94March 20210.96April 20210.97May 20210.98June 20210.98July 20210.98August 20211.01September 20211.01October 20211.03November 20211.02December 20211.03January 20221.02February 20221.02March 20221.01April 20220.99May 20220.99June 20220.99July 20220.97August 20220.96September 20220.96October 20220.96November 20220.98December 20220.97January 20230.98February 20230.98March 20230.97April 20230.98May 20230.97June 20230.98July 20231.00August 20231.01September 20231.02October 20231.02November 20231.02December 20231.02January 20241.00February 20241.01March 20241.03April 20241.01May 20241.01June 20241.00July 20240.99August 20240.98September 20240.96October 20240.94November 20240.95December 20240.94January 20250.95February 20250.93March 20250.92April 20250.92May 20250.92June 20250.92July 20250.93August 20250.93September 20250.94October 20250.95November 20250.95December 20250.95January 20260.96February 20260.97March 2026

The SHMI compares the number of deaths after hospital care with the number expected given patients' characteristics. It is not a death rate and a higher value is a prompt to investigate, not proof of poor care. Source: NHS England. About this data

Waiting times by specialty

Data: June 2026 · Source: NHS England Referral to Treatment statistics (incomplete pathways)

SpecialtyWaitingWithin 18 wksMedian wait9 in 10 wait under52+ wks65+ wks78+ wks
Other - Surgicals6,71070.3%9.9 wks38.6 wks198448
Ear Nose and Throat5,95760.8%14.4 wks40.4 wks18160
Gastroenterology4,34069.7%11.1 wks35.8 wks4221
Dermatology4,33058.6%13.9 wks47.7 wks191122
Other - Medicals4,32657.4%15.0 wks42.9 wks9890
Gynaecology3,59764.5%13.0 wks36.8 wks500
Ophthalmology3,31377.4%9.1 wks28.7 wks100
Trauma and Orthopaedic3,14055.2%15.8 wks44.1 wks114100
Cardiology2,79884.0%8.3 wks21.9 wks100
Urology2,73267.2%11.2 wks36.0 wks5171
Neurology2,08255.3%16.2 wks34.5 wks1000
Other - Paediatrics1,86681.4%8.5 wks24.0 wks000
Oral Surgery1,79154.2%16.3 wks40.6 wks3220
General Surgery1,11457.1%14.8 wks52.4 wks96243
Respiratory Medicine1,11473.7%9.6 wks28.1 wks000
Rheumatology81875.9%8.6 wks27.4 wks000
Other - Others32888.1%7.9 wks21.8 wks520
Elderly Medicine25980.7%10.1 wks26.1 wks000
General Internal Medicine4381.4%5.6 wks21.6 wks000

Figures come from NHS England's official monthly statistics and the CQC directory, reproduced under the Open Government Licence v3.0. See methodology for definitions.