HospitalCheck

Norfolk And Norwich University Hospitals NHS Foundation Trust

Norwich, NR4 7UY · Compare with another trust

At a glance

Whether this trust meets each official NHS operational standard — not a combined score or ranking.

Waiting times
Below NHS standard
62.4% within 18 weeks · standard 92% · About this data
A&E
Below NHS standard
82.2% within 4 hours · standard 95% · About this data
Cancer
Below NHS standard
65.3% treated within 62 days · standard 85% · About this data
Diagnostics
Below NHS standard
24.2% waiting 6+ weeks · standard 1.0% or fewer · About this data
Mortality (SHMI)
Higher than expected
Screening indicator, not a death rate — a prompt to investigate, not proof of poor care · About this data

In plain English

AI-generated

Norfolk And Norwich University Hospitals NHS Foundation Trust reported 22,269 A&E attendances in July 2026, with 82.2% of patients seen within four hours. In June 2026, the trust had 70,637 patients on its waiting list, and 62.4% were seen within 18 weeks of referral.

Automatically generated from the official figures on this page and checked to restate only those figures. Last generated 17 August 2026. This is a plain-English summary, not medical advice. About these summaries

Hospitals run by this trust

Trust performance

Treated or seen within 18 weeks
62.4%
National median: 66.3%
▲ 7.8 pts vs yr agoBetter than 25% of trustsData: Jun 2026
Typical (median) wait
13.5 wks
National median: 11.7 wks
▼ 2.5 wks vs yr agoBetter than 20% of trustsData: Jun 2026
Patients on the waiting list
70,637
National median: 39,587
▼ 10,189 vs yr agoData: Jun 2026
Waiting over a year
1,888
National median: 358.5
▼ 1,755 vs yr agoBetter than 5% of trustsData: Jun 2026
A&E patients seen within 4 hours
82.2%
National median: 74.2%
▼ 1.0 pts vs yr agoBetter than 81% of trustsData: Jul 2026
A&E attendances
22,269
National median: 14,642
▲ 1,196 vs yr agoData: Jul 2026
12-hour trolley waits
186
National median: 194
▲ 37 vs yr agoBetter than 51% of trustsData: Jul 2026

A&E performance

Latest month: July 2026· all A&E department types combined — the official headline basis.

A&E attendances
22,269
All department types · latest month
Seen within 4 hours
82.2%
All department types · NHS standard: 95%
Waited over 12 hours
186
From decision-to-admit ('trolley waits')
Emergency admissions
4,021
All department types · latest month
Major A&E only (Type 1)
Attendances
14,121
Seen within 4 hours
72.1%

The all-types headline above includes minor-injury units and urgent treatment centres (Type 3), which typically report much higher 4-hour performance and lift the combined figure. This narrower figure covers only the main, consultant-led A&E department— Type 1 in NHS England's classification.

Department typeAttendancesWithin 4 hours
All types (official headline)22,26982.2%
Type 1 — major A&E14,12172.1%
Type 3 — minor injury / UTC8,14899.8%

Source: NHS England A&E Attendances & Emergency Admissions. About this data

Cancer waiting times

Latest month: June 2026.

Faster diagnosis (28 days)
80.9%
3,069 of 3,794 treated in time
Target 75% · meets target
Treatment within 62 days
65.3%
214 of 327 treated in time
Target 85% · below target
Treatment within 31 days
90.9%
590 of 649 treated in time
Target 96% · below target
Treated within 62 days
Urgent referral to first treatment
60%80%Apr 25Jan 26NHS standard 85%65.3%55.5%April 202550.0%May 202554.2%June 202554.7%July 202562.9%August 202556.5%September 202563.8%October 202565.6%November 202567.2%December 202564.9%January 202661.7%February 202668.7%March 202663.7%April 202664.3%May 202665.3%June 2026
Faster diagnosis (28 days)
Referral to diagnosis or ruling-out
70%75%80%85%Apr 25Jan 26NHS standard 75%80.9%79.5%April 202571.2%May 202569.2%June 202579.4%July 202573.4%August 202573.7%September 202581.8%October 202581.6%November 202581.7%December 202576.3%January 202684.2%February 202683.5%March 202677.1%April 202681.2%May 202680.9%June 2026
Treated within 31 days
Decision to treat to first treatment
80%90%Apr 25Jan 26NHS standard 96%90.9%83.4%April 202585.7%May 202590.0%June 202590.7%July 202584.7%August 202586.5%September 202585.3%October 202585.9%November 202585.2%December 202578.5%January 202686.9%February 202687.0%March 202689.3%April 202690.3%May 202690.9%June 2026

Source: NHS England Cancer Waiting Times. The 62-day standard is urgent referral to first treatment; the 28-day faster-diagnosis standard is referral to diagnosis or ruling-out. About this data

Patient experience (Friends & Family Test)

Latest month: June 2026· a voluntary, monthly feedback survey — the figure is the share of respondents who rated their experience 'good' or 'very good'. Response rates are often low and respondents are self-selected, not a representative sample, so read this alongside the clinical measures above, not on its own.

Inpatient care
% would recommend
95.4%
Rated care 'good' or 'very good'
% would not recommend
2.6%
Rated care 'poor' or 'very poor'
Responses
303
Number of patients who gave feedback
Response rate
3.1%
Responses as a share of those eligible
Urgent & emergency care (A&E)
% would recommend
81.0%
Rated care 'good' or 'very good'
% would not recommend
9.6%
Rated care 'poor' or 'very poor'
Responses
1,530
Number of patients who gave feedback
Response rate
13.1%
Responses as a share of those eligible

Source: NHS England Friends & Family Test. About this data

Staff experience (NHS Staff Survey)

2025 · the views of staff who work at this trust — a measure of workforce culture, morale and confidence, not a direct measure of clinical outcomes. There is no official NHS target for these figures, so they are shown as context, never a pass or fail.

Staff happy for a friend or relative to be treated here
50.4%
Agreed · 2025 NHS Staff Survey▼ 4.4 pts vs 2024Median English trust: 63.9%
Staff engagement
6.17
out of 10 · 2025
Would recommend as a place to work
42.1%
Agreed · 2025

The NHS Staff Survey records the views of staff who chose to respond — a measure of workforce culture, morale and staff confidence, not a direct measure of clinical outcomes or safety. Response rates vary between trusts. England only; Scotland, Wales and Northern Ireland run separate staff surveys on a different basis, so these figures are never compared across nations.

Source: NHS Staff Survey (NHS England), Open Government Licence. About this data

Cancelled operations

Quarter ending 30 June 2026· last-minute cancellations for NON-CLINICAL reasons (no bed, no staff, an emergency taking priority) — not cancellations chosen by the patient or on clinical grounds. It's a raw count, so larger trusts naturally cancel more in absolute terms — read this alongside the other measures above, not on its own.

Last-minute cancellations
272
elective ops cancelled on the day, non-clinical reasons
Not rebooked within 28 days
59
the NHS standard is a new date within 28 days
% not rebooked in time
21.7%
share of cancelled ops without a new date inside 28 days

Source: NHS England (QMCO). About this data

Bed occupancy, ambulance handovers & delayed discharges (UEC Daily SitRep)

Snapshot at 8am, 29 March 2026. This is unvalidated management information— NHS England's own label — and can be revised for up to 14 days after first publication. It is collected only during the winter Daily SitRep window, so this is the latest date the collection has published, not necessarily today. It measures operational pressure (how full the hospital is), NOT care quality — high occupancy is normal for NHS hospitals, especially in winter, and is not a safety or performance score. The ambulance-handover figures below cover winter 2025-26 as a period total(not a snapshot): the time from an ambulance arriving to the patient being handed over to A&E staff. The delayed-discharge figures cover the most recent 7 daysof the collection (not a snapshot, and not the whole winter): a patient who "no longer meets the criteria to reside" is medically ready to leave hospital, but how quickly they actually do mostly reflects social-care and community capacity to receive them — NOT the hospital's own clinical quality. A higher handover or delayed-discharge figure means more operational pressure — like the rest of this section, none of it is a measure of care quality, and it carries no colour grading, badge or ranking.

Adult general & acute bed occupancy
98.4%
850 occupied of 864 open
Adult critical care occupancy
85.0%
34 occupied of 40 open
Ambulance handovers over 30 minutes
50.9%
of 14,361 handovers, winter 2025-26
Ambulance handovers over 60 minutes
32.4%
of 14,361 handovers, winter 2025-26
Medically fit but not discharged
33
patients/day who no longer met the criteria to reside but stayed in hospital, week to 29 March 2026
Discharged when fit
80%
of 1,145 who no longer met the criteria to reside, week to 29 March 2026

Source: NHS England UEC Daily SitRep, Ambulance Handover and Acute Discharge SitRep collections. About this data

Never Events (patient safety)

Financial year 2025/26 · Never Events are rare, serious, wholly-preventable incidents. This is a RAW count for 2025/26— it is NOT adjusted for how much surgery the trust does, and NHS England publishes it to prompt learning, NOT to compare trusts. A higher number is a prompt to look at the trust's own review, not proof it is less safe than a trust with fewer.

Never Events reported
1
Occurring in FY 2025/26 · not a comparative safety score

Source: NHS England. About this data

Maternity — patient experience

CQC National Maternity Survey, 2025 · scores are relative comparisons against other trusts, not a measure of absolute quality — based on 146 voluntary respondents (a question is only shown here where at least 30 people at this trust answered it). A lower score is a prompt to look closer, not proof of poor care.

Response rate
48.8%
Share of those sampled who responded
Respondents
146
Of 300 sampled
Confidence & trust in staff (antenatal care)
8.5/10
About the same as most trusts
Kindness & compassion (labour & birth)
9.3/10
About the same as most trusts
Involved in decisions about care (labour & birth)
8.7/10
About the same as most trusts
Got help from staff when needed (in hospital, after the birth)
7.5/10
About the same as most trusts
Confidence & trust in your midwife (postnatal care at home)
8.4/10
About the same as most trusts
Midwife listened to you (postnatal care at home)
8.6/10
About the same as most trusts

Source: Care Quality Commission — National Maternity Survey. About this data

Stroke care (SSNAP audit)

Sentinel Stroke National Audit Programme, latest quarter to 2026· the SSNAP level (A best .. E) is the audit's own published grade for the quality of this team's acute stroke-care PROCESSES, adjusted for case-mix, case ascertainment and audit compliance — it is not a guarantee of any individual patient's outcome. England only; SSNAP also covers Wales and Northern Ireland.

Norfolk and Norwich University Hospital
D44.0/100
East of England (North)
Domain grades (patient-centred)
Hyperacute assessmentC
Specialist pathwayC
ReperfusionC
MDT assessmentD
Therapy intensityD
Therapy frequencyD
Standards by dischargeD
Case ascertainment BAudit compliance B

Source: Sentinel Stroke National Audit Programme (Royal College of Physicians). About this data

Hip fracture care (NHFD audit)

Norfolk And Norwich University Hospitals NHS Foundation Trust · National Hip Fracture Database, 2023audit year · "Met best-practice criteria" is the audit's own composite measure of hip-fracture care PROCESSES at each hospital this trust runs.

Norfolk and Norwich HospitalBest-practice 47.1%880 cases

Source: National Hip Fracture Database (Royal College of Physicians). About this data

Patient experience — inpatient care

CQC Adult Inpatient Survey, 2024 · scores are 0-10, and "better"/"worse" means the trust's score falls outside the range expected for a trust of its size (the CQC 95% expected range, centred on the national average) — a statistical-significance test, not a raw ranking. Based on 594 voluntary respondents (a question is only shown here where at least 30 people at this trust answered it). England only; response rates vary between trusts.

Response rate
50.3%
Share of those sampled who responded
Respondents
594
Of 1,250 sampled
Quality of information while waiting to be admitted
7.4/10
National average: 7.6/10
About the same as the national average
Cleanliness of your room or ward
8.9/10
National average: 8.9/10
About the same as the national average
Confidence and trust in the doctors
9.1/10
National average: 9.0/10
About the same as the national average
Confidence and trust in the nurses
9.0/10
National average: 8.9/10
About the same as the national average
Enough nurses on duty
7.0/10
National average: 7.6/10
About the same as the national average
Involved in decisions about your care and treatment
7.0/10
National average: 7.2/10
About the same as the national average
Given enough privacy when examined or treated
9.4/10
National average: 9.4/10
About the same as the national average
Given enough notice about when you would leave hospital
6.5/10
National average: 6.9/10
About the same as the national average
Knew what would happen next with your care, before leaving hospital
6.6/10
National average: 6.7/10
About the same as the national average

Source: Care Quality Commission — CQC Adult Inpatient Survey. About this data

Patient experience — A&E (urgent & emergency care)

CQC Urgent & Emergency Care Survey (A&E), 2024 · scores are 0-10, and "better"/"worse" means the trust's score falls outside the range expected for a trust of its size (the CQC 95% expected range, centred on the national average) — a statistical-significance test, not a raw ranking. Based on 311 voluntary respondents who attended a major (type 1) A&E department (a question is only shown here where at least 30 people at this trust answered it). England only; response rates vary between trusts.

Response rate
34.0%
Share of those sampled who responded
Respondents
311
Of 950 sampled
Overall experience of A&E
8.1/10
National average: 7.3/10
About the same as the national average
Told how long you'd wait to be examined
3.2/10
National average: 2.6/10
About the same as the national average
Kept updated on your waiting time
3.7/10
National average: 3.4/10
About the same as the national average
Doctors and nurses listened to you
8.5/10
National average: 8.3/10
About the same as the national average
Confidence and trust in the doctors and nurses
8.4/10
National average: 8.1/10
About the same as the national average
Involved in decisions about your care
7.8/10
National average: 7.4/10
About the same as the national average
Test results explained before you left
8.2/10
National average: 7.5/10
Better than the national average
Felt safe around other patients
8.8/10
National average: 7.8/10
Better than the national average
Told how to care for your condition at home after leaving
7.2/10
National average: 6.8/10
About the same as the national average
Treated with respect and dignity
8.7/10
National average: 8.3/10
About the same as the national average

Source: Care Quality Commission — CQC Urgent & Emergency Care Survey (A&E). About this data

Patient experience — cancer care

National Cancer Patient Experience Survey, 2025 · scores are the % of patients giving the most positive answer (and an overall 0–10 rating), and "better"/"worse" means the trust's score falls outside the range expected for a trust of its size (the survey's 95% expected range, centred on the national average) — a statistical-significance test, not a raw ranking. Based on 709 patients treated for cancer by this trust (a question is only shown here where at least 10 people at this trust answered it). England only; response rates vary between trusts.

Response rate
—
Share of those sampled who responded
Respondents
709
Who took part
Overall rating of care
8.9/10
National average: 8.9/10
About the same as the national average
Cancer diagnosis explained understandably
80%
National average: 78%
About the same as the national average
Easy to contact your main contact person
83%
National average: 84%
About the same as the national average
Involved as much as wanted in treatment decisions
83%
National average: 80%
About the same as the national average
Confidence and trust in the team during hospital care
77%
National average: 78%
About the same as the national average
Always treated with respect and dignity in hospital
84%
National average: 88%
About the same as the national average
Possible side effects explained understandably
70%
National average: 74%
Worse than the national average
Given enough information about signs of cancer returning or spreading
61%
National average: 65%
About the same as the national average
The whole care team worked well together
91%
National average: 89%
About the same as the national average
Got the support needed from your GP practice since diagnosis
47%
National average: 45%
About the same as the national average

Source: NHS England (survey run by Picker on its behalf) — National Cancer Patient Experience Survey. About this data

Hip & knee replacement — patient outcomes (PROMs)

Financial year 2024-25(finalised) · patients having a primary hip or knee replacement voluntarily score their health before and after surgery. The average gain shown is adjusted for differences between patients (case-mix) — it is not a raw before/after difference and not a ranking, so read it alongside the patient numbers.

Hip replacement
Average health gain (adjusted)
22.6
Oxford Score, case-mix-adjusted, 0-48 scale
Raw gain (unadjusted): 22.9
Patients
169
Modelled records — completed the questionnaire before & after
% who improved
98.2%
Oxford Score higher after surgery than before
EQ-5D Index gain (adjusted)
0.44
General health, secondary measure, 0-1 scale
Knee replacement
Average health gain (adjusted)
15.8
Oxford Score, case-mix-adjusted, 0-48 scale
Raw gain (unadjusted): 16.1
Patients
244
Modelled records — completed the questionnaire before & after
% who improved
94.3%
Oxford Score higher after surgery than before
EQ-5D Index gain (adjusted)
0.31
General health, secondary measure, 0-1 scale

Source: NHS England PROMs (hip & knee replacement). About this data

Diagnostic test waits

Latest month: June 2026. The operational standard is that under 1% should wait more than 6 weeks.

Waiting 6+ weeks for a test
24.2%
of 19,108 patients on the diagnostic waiting list
TestWaiting list6+ weeks6+ weeks (count)13+ weeks
Urodynamics31377.3%242140
Neurophysiology56657.6%32617
Cardiology2,77056.8%1,574543
Cystoscopy43054.4%234144
Audiology35749.0%17524
Respiratory physiology26141.8%10924
Flexi Sigmoidoscopy39437.1%14616
Gastroscopy83929.2%24526
Colonoscopy98723.8%2358
Ultrasound4,99415.8%78859
MRI4,30012.0%515168
Barium Enema1073.7%41
DEXA Scan7911.9%150
CT scan1,9980.8%150
Waiting 6+ weeks for a diagnostic test
All tests combined
15%20%25%30%Apr 25Jan 2624.2%27.6%April 202528.7%May 202525.9%June 202525.0%July 202528.3%August 202523.2%September 202522.2%October 202520.6%November 202520.5%December 202521.2%January 202615.0%February 202614.3%March 202623.1%April 202624.7%May 202624.2%June 2026

Source: NHS England Diagnostic Waiting Times & Activity (DM01). About this data

Safety: infections

Cases in the 12 months to July 2026. Hospital-onset cases are those most likely acquired in hospital.

InfectionCases (12 mo)Hospital-onset
MRSA bacteraemia95
C. difficile19059
E. coli bacteraemia33859
MSSA bacteraemia13839
Klebsiella bacteraemia12232
Pseudomonas bacteraemia4916
Hospital-onset cases per month
All infections combined
101520Dec 23Jan 25Jan 261514December 202321January 202411February 202414March 202419April 202410May 202415June 202415July 202416August 202417September 202422October 202410November 202417December 202420January 202518February 202510March 202517April 202515May 202523June 202512July 202517August 202518September 202512October 202512November 202521December 202523January 202614February 202619March 202620April 202617May 202622June 202615July 2026

Source: UK Health Security Agency mandatory surveillance. About this data

Mortality (SHMI)

12 months to Mar 2026.

Higher than expected
1.19
SHMI value (1.00 = as many deaths as expected) · 3,390 deaths vs 2,860 expected
SHMI over time
Rolling 12-month value
1.001.101.20Dec 18Jan 20Jan 21Jan 22Jan 23Jan 24Jan 25Jan 26As expected (1.00)1.191.06December 20181.07January 20191.08February 20191.08March 20191.10April 20191.10May 20191.09June 20191.10July 20191.11August 20191.11September 20191.11October 20191.12November 20191.13December 20191.13January 20201.12February 20201.13March 20201.13April 20201.13May 20201.14June 20201.15July 20201.15August 20201.15September 20201.17October 20201.18November 20201.18December 20201.19January 20211.20February 20211.20March 20211.19April 20211.19May 20211.19June 20211.18July 20211.18August 20211.19September 20211.19October 20211.19November 20211.19December 20211.20January 20221.19February 20221.19March 20221.20April 20221.20May 20221.21June 20221.21July 20221.22August 20221.23September 20221.25October 20221.22November 20221.22December 20221.21January 20231.21February 20231.21March 20231.21April 20231.22May 20231.21June 20231.21July 20231.20August 20231.20September 20231.18October 20231.18November 20231.20December 20231.19January 20241.19February 20241.20March 20241.19April 20241.20May 20241.19June 20241.20July 20241.20August 20241.19September 20241.18October 20241.18November 20241.18December 20241.17January 20251.16February 20251.16March 20251.16April 20251.15May 20251.15June 20251.15July 20251.15August 20251.15September 20251.15October 20251.15November 20251.16December 20251.18January 20261.19February 20261.19March 2026

The SHMI compares the number of deaths after hospital care with the number expected given patients' characteristics. It is not a death rate and a higher value is a prompt to investigate, not proof of poor care. Source: NHS England. About this data

Waiting times by specialty

Data: June 2026 · Source: NHS England Referral to Treatment statistics (incomplete pathways)

SpecialtyWaitingWithin 18 wksMedian wait9 in 10 wait under52+ wks65+ wks78+ wks
Trauma and Orthopaedic9,20849.4%18.3 wks53.7 wks8661754
Ophthalmology6,35366.3%12.6 wks34.0 wks4420
Other - Medicals6,32665.3%12.5 wks33.3 wks1820
Gynaecology5,98254.7%16.1 wks47.0 wks332130
Ear Nose and Throat5,63766.0%13.8 wks33.4 wks5520
Other - Paediatrics5,05367.4%12.1 wks36.5 wks7600
Dermatology4,71569.9%11.4 wks33.9 wks3110
Urology4,55757.8%15.2 wks43.3 wks15720
Cardiology4,25760.7%14.2 wks35.9 wks4200
General Surgery4,22859.5%13.9 wks42.1 wks10600
Gastroenterology3,28567.4%10.9 wks37.1 wks1200
Neurology2,18575.2%10.9 wks24.3 wks200
Other - Surgicals2,02772.6%7.3 wks35.9 wks500
Oral Surgery1,83168.3%12.0 wks41.0 wks4000
Plastic Surgery1,53445.6%20.2 wks49.4 wks9340
Respiratory Medicine1,48267.9%10.9 wks33.4 wks400
Rheumatology1,19769.7%11.7 wks27.5 wks000
Other - Others73885.6%5.3 wks26.3 wks510
Elderly Medicine42100.0%4.0 wks9.3 wks000

Figures come from NHS England's official monthly statistics and the CQC directory, reproduced under the Open Government Licence v3.0. See methodology for definitions.