HospitalCheck

James Paget University Hospitals NHS Foundation Trust

Great Yarmouth, NR31 6LA · Compare with another trust

At a glance

Whether this trust meets each official NHS operational standard — not a combined score or ranking.

Waiting times
Below NHS standard
60.1% within 18 weeks · standard 92% · About this data
A&E
Below NHS standard
69.3% within 4 hours · standard 95% · About this data
Cancer
Below NHS standard
64.0% treated within 62 days · standard 85% · About this data
Diagnostics
Below NHS standard
34.5% waiting 6+ weeks · standard 1.0% or fewer · About this data
Mortality (SHMI)
Higher than expected
Screening indicator, not a death rate — a prompt to investigate, not proof of poor care · About this data

In plain English

AI-generated

James Paget University Hospitals NHS Foundation Trust reported 10,077 A&E attendances in July 2026, with 69.3% of patients treated within four hours. In June 2026, the trust had 31,349 patients on its waiting list, and 60.1% were seen within 18 weeks of referral. Staff survey data from 2025 showed that 60.6% of employees would recommend the trust to friends or relatives.

Automatically generated from the official figures on this page and checked to restate only those figures. Last generated 17 August 2026. This is a plain-English summary, not medical advice. About these summaries

Hospitals run by this trust

Trust performance

Treated or seen within 18 weeks
60.1%
National median: 66.3%
▲ 6.6 pts vs yr agoBetter than 10% of trustsData: Jun 2026
Typical (median) wait
13.9 wks
National median: 11.7 wks
▼ 2.6 wks vs yr agoBetter than 14% of trustsData: Jun 2026
Patients on the waiting list
31,349
National median: 39,587
▼ 3,266 vs yr agoData: Jun 2026
Waiting over a year
1,089
National median: 358.5
▼ 573 vs yr agoBetter than 19% of trustsData: Jun 2026
A&E patients seen within 4 hours
69.3%
National median: 74.2%
▲ 0.1 pts vs yr agoBetter than 28% of trustsData: Jul 2026
A&E attendances
10,077
National median: 14,642
▲ 620 vs yr agoData: Jul 2026
12-hour trolley waits
423
National median: 194
▲ 214 vs yr agoBetter than 31% of trustsData: Jul 2026

A&E performance

Latest month: July 2026· all A&E department types combined — the official headline basis.

A&E attendances
10,077
All department types · latest month
Seen within 4 hours
69.3%
All department types · NHS standard: 95%
Waited over 12 hours
423
From decision-to-admit ('trolley waits')
Emergency admissions
2,148
All department types · latest month
Major A&E only (Type 1)
Attendances
8,280
Seen within 4 hours
62.6%

The all-types headline above includes minor-injury units and urgent treatment centres (Type 3), which typically report much higher 4-hour performance and lift the combined figure. This narrower figure covers only the main, consultant-led A&E department— Type 1 in NHS England's classification.

Department typeAttendancesWithin 4 hours
All types (official headline)10,07769.3%
Type 1 — major A&E8,28062.6%
Type 3 — minor injury / UTC1,797100.0%

Source: NHS England A&E Attendances & Emergency Admissions. About this data

Cancer waiting times

Latest month: June 2026.

Faster diagnosis (28 days)
75.4%
1,087 of 1,442 treated in time
Target 75% · meets target
Treatment within 62 days
64.0%
80 of 125 treated in time
Target 85% · below target
Treatment within 31 days
97.4%
189 of 194 treated in time
Target 96% · meets target
Treated within 62 days
Urgent referral to first treatment
60%70%80%Apr 25Jan 26NHS standard 85%64.0%72.9%April 202561.8%May 202560.1%June 202570.1%July 202563.9%August 202572.6%September 202565.9%October 202569.7%November 202576.7%December 202567.0%January 202669.5%February 202672.5%March 202668.0%April 202668.9%May 202664.0%June 2026
Faster diagnosis (28 days)
Referral to diagnosis or ruling-out
70%75%Apr 25Jan 26NHS standard 75%75.4%74.9%April 202576.1%May 202574.5%June 202578.3%July 202575.1%August 202576.8%September 202573.6%October 202577.4%November 202577.6%December 202569.2%January 202674.0%February 202675.7%March 202671.1%April 202671.1%May 202675.4%June 2026
Treated within 31 days
Decision to treat to first treatment
94%96%98%100%Apr 25Jan 26NHS standard 96%97.4%96.9%April 202593.5%May 202593.0%June 202595.4%July 202598.6%August 202595.6%September 202593.1%October 202595.2%November 202595.7%December 202596.6%January 202699.4%February 202696.0%March 202697.2%April 202698.4%May 202697.4%June 2026

Source: NHS England Cancer Waiting Times. The 62-day standard is urgent referral to first treatment; the 28-day faster-diagnosis standard is referral to diagnosis or ruling-out. About this data

Patient experience (Friends & Family Test)

Latest month: June 2026· a voluntary, monthly feedback survey — the figure is the share of respondents who rated their experience 'good' or 'very good'. Response rates are often low and respondents are self-selected, not a representative sample, so read this alongside the clinical measures above, not on its own.

Inpatient care
% would recommend
98.4%
Rated care 'good' or 'very good'
% would not recommend
0.7%
Rated care 'poor' or 'very poor'
Responses
1,522
Number of patients who gave feedback
Response rate
27.7%
Responses as a share of those eligible
Urgent & emergency care (A&E)
% would recommend
76.3%
Rated care 'good' or 'very good'
% would not recommend
18.4%
Rated care 'poor' or 'very poor'
Responses
76
Number of patients who gave feedback
Response rate
1.3%
Responses as a share of those eligible

Source: NHS England Friends & Family Test. About this data

Staff experience (NHS Staff Survey)

2025 · the views of staff who work at this trust — a measure of workforce culture, morale and confidence, not a direct measure of clinical outcomes. There is no official NHS target for these figures, so they are shown as context, never a pass or fail.

Staff happy for a friend or relative to be treated here
60.6%
Agreed · 2025 NHS Staff Survey▼ 2.7 pts vs 2024Median English trust: 63.9%
Staff engagement
6.59
out of 10 · 2025
Would recommend as a place to work
55.0%
Agreed · 2025

The NHS Staff Survey records the views of staff who chose to respond — a measure of workforce culture, morale and staff confidence, not a direct measure of clinical outcomes or safety. Response rates vary between trusts. England only; Scotland, Wales and Northern Ireland run separate staff surveys on a different basis, so these figures are never compared across nations.

Source: NHS Staff Survey (NHS England), Open Government Licence. About this data

Cancelled operations

Quarter ending 30 June 2026· last-minute cancellations for NON-CLINICAL reasons (no bed, no staff, an emergency taking priority) — not cancellations chosen by the patient or on clinical grounds. It's a raw count, so larger trusts naturally cancel more in absolute terms — read this alongside the other measures above, not on its own.

Last-minute cancellations
55
elective ops cancelled on the day, non-clinical reasons
Not rebooked within 28 days
11
the NHS standard is a new date within 28 days
% not rebooked in time
20.0%
share of cancelled ops without a new date inside 28 days

Source: NHS England (QMCO). About this data

Bed occupancy, ambulance handovers & delayed discharges (UEC Daily SitRep)

Snapshot at 8am, 29 March 2026. This is unvalidated management information— NHS England's own label — and can be revised for up to 14 days after first publication. It is collected only during the winter Daily SitRep window, so this is the latest date the collection has published, not necessarily today. It measures operational pressure (how full the hospital is), NOT care quality — high occupancy is normal for NHS hospitals, especially in winter, and is not a safety or performance score. The ambulance-handover figures below cover winter 2025-26 as a period total(not a snapshot): the time from an ambulance arriving to the patient being handed over to A&E staff. The delayed-discharge figures cover the most recent 7 daysof the collection (not a snapshot, and not the whole winter): a patient who "no longer meets the criteria to reside" is medically ready to leave hospital, but how quickly they actually do mostly reflects social-care and community capacity to receive them — NOT the hospital's own clinical quality. A higher handover or delayed-discharge figure means more operational pressure — like the rest of this section, none of it is a measure of care quality, and it carries no colour grading, badge or ranking.

Adult general & acute bed occupancy
97.1%
372 occupied of 383 open
Adult critical care occupancy
75.0%
9 occupied of 12 open
Ambulance handovers over 30 minutes
40.9%
of 7,328 handovers, winter 2025-26
Ambulance handovers over 60 minutes
25.3%
of 7,328 handovers, winter 2025-26
Medically fit but not discharged
67
patients/day who no longer met the criteria to reside but stayed in hospital, week to 29 March 2026
Discharged when fit
40%
of 786 who no longer met the criteria to reside, week to 29 March 2026

Source: NHS England UEC Daily SitRep, Ambulance Handover and Acute Discharge SitRep collections. About this data

Never Events (patient safety)

Financial year 2025/26 · Never Events are rare, serious, wholly-preventable incidents. This is a RAW count for 2025/26— it is NOT adjusted for how much surgery the trust does, and NHS England publishes it to prompt learning, NOT to compare trusts. A higher number is a prompt to look at the trust's own review, not proof it is less safe than a trust with fewer.

Never Events reported
3
Occurring in FY 2025/26 · not a comparative safety score

Source: NHS England. About this data

Maternity — patient experience

CQC National Maternity Survey, 2025 · scores are relative comparisons against other trusts, not a measure of absolute quality — based on 106 voluntary respondents (a question is only shown here where at least 30 people at this trust answered it). A lower score is a prompt to look closer, not proof of poor care.

Response rate
38.3%
Share of those sampled who responded
Respondents
106
Of 278 sampled
Confidence & trust in staff (antenatal care)
8.2/10
About the same as most trusts
Kindness & compassion (labour & birth)
8.8/10
About the same as most trusts
Involved in decisions about care (labour & birth)
8.2/10
About the same as most trusts
Got help from staff when needed (in hospital, after the birth)
6.4/10
Worse than most trusts
Confidence & trust in your midwife (postnatal care at home)
8.3/10
About the same as most trusts
Midwife listened to you (postnatal care at home)
8.8/10
About the same as most trusts

Source: Care Quality Commission — National Maternity Survey. About this data

Stroke care (SSNAP audit)

Sentinel Stroke National Audit Programme, latest quarter to 2026· the SSNAP level (A best .. E) is the audit's own published grade for the quality of this team's acute stroke-care PROCESSES, adjusted for case-mix, case ascertainment and audit compliance — it is not a guarantee of any individual patient's outcome. England only; SSNAP also covers Wales and Northern Ireland.

James Paget Hospital
D45.1/100
East of England (North)
Domain grades (patient-centred)
Hyperacute assessmentC
Specialist pathwayC
ReperfusionE
MDT assessmentC
Therapy intensityC
Therapy frequencyD
Standards by dischargeD
Case ascertainment AAudit compliance B

Source: Sentinel Stroke National Audit Programme (Royal College of Physicians). About this data

Hip fracture care (NHFD audit)

James Paget University Hospitals NHS Foundation Trust · National Hip Fracture Database, 2023audit year · "Met best-practice criteria" is the audit's own composite measure of hip-fracture care PROCESSES at each hospital this trust runs.

James Paget HospitalBest-practice 69.7%441 cases

Source: National Hip Fracture Database (Royal College of Physicians). About this data

Patient experience — inpatient care

CQC Adult Inpatient Survey, 2024 · scores are 0-10, and "better"/"worse" means the trust's score falls outside the range expected for a trust of its size (the CQC 95% expected range, centred on the national average) — a statistical-significance test, not a raw ranking. Based on 513 voluntary respondents (a question is only shown here where at least 30 people at this trust answered it). England only; response rates vary between trusts.

Response rate
43.4%
Share of those sampled who responded
Respondents
513
Of 1,250 sampled
Quality of information while waiting to be admitted
7.3/10
National average: 7.6/10
About the same as the national average
Cleanliness of your room or ward
9.1/10
National average: 8.9/10
About the same as the national average
Confidence and trust in the doctors
9.0/10
National average: 9.0/10
About the same as the national average
Confidence and trust in the nurses
9.0/10
National average: 8.9/10
About the same as the national average
Enough nurses on duty
7.3/10
National average: 7.6/10
About the same as the national average
Involved in decisions about your care and treatment
7.2/10
National average: 7.2/10
About the same as the national average
Given enough privacy when examined or treated
9.5/10
National average: 9.4/10
About the same as the national average
Given enough notice about when you would leave hospital
7.0/10
National average: 6.9/10
About the same as the national average
Knew what would happen next with your care, before leaving hospital
6.9/10
National average: 6.7/10
About the same as the national average

Source: Care Quality Commission — CQC Adult Inpatient Survey. About this data

Patient experience — A&E (urgent & emergency care)

CQC Urgent & Emergency Care Survey (A&E), 2024 · scores are 0-10, and "better"/"worse" means the trust's score falls outside the range expected for a trust of its size (the CQC 95% expected range, centred on the national average) — a statistical-significance test, not a raw ranking. Based on 369 voluntary respondents who attended a major (type 1) A&E department (a question is only shown here where at least 30 people at this trust answered it). England only; response rates vary between trusts.

Response rate
30.6%
Share of those sampled who responded
Respondents
369
Of 1,250 sampled
Overall experience of A&E
8.1/10
National average: 7.3/10
Better than the national average
Told how long you'd wait to be examined
3.5/10
National average: 2.6/10
About the same as the national average
Kept updated on your waiting time
5.6/10
National average: 3.4/10
Better than the national average
Doctors and nurses listened to you
8.7/10
National average: 8.3/10
About the same as the national average
Confidence and trust in the doctors and nurses
8.7/10
National average: 8.1/10
About the same as the national average
Involved in decisions about your care
8.3/10
National average: 7.4/10
Better than the national average
Test results explained before you left
8.1/10
National average: 7.5/10
Better than the national average
Felt safe around other patients
8.4/10
National average: 7.8/10
About the same as the national average
Told how to care for your condition at home after leaving
7.6/10
National average: 6.8/10
About the same as the national average
Treated with respect and dignity
9.1/10
National average: 8.3/10
Better than the national average

Source: Care Quality Commission — CQC Urgent & Emergency Care Survey (A&E). About this data

Patient experience — cancer care

National Cancer Patient Experience Survey, 2025 · scores are the % of patients giving the most positive answer (and an overall 0–10 rating), and "better"/"worse" means the trust's score falls outside the range expected for a trust of its size (the survey's 95% expected range, centred on the national average) — a statistical-significance test, not a raw ranking. Based on 91 patients treated for cancer by this trust (a question is only shown here where at least 10 people at this trust answered it). England only; response rates vary between trusts.

Response rate
—
Share of those sampled who responded
Respondents
91
Who took part
Overall rating of care
9.0/10
National average: 8.9/10
About the same as the national average
Cancer diagnosis explained understandably
84%
National average: 78%
About the same as the national average
Easy to contact your main contact person
83%
National average: 84%
About the same as the national average
Involved as much as wanted in treatment decisions
85%
National average: 80%
About the same as the national average
Confidence and trust in the team during hospital care
72%
National average: 78%
About the same as the national average
Always treated with respect and dignity in hospital
94%
National average: 88%
About the same as the national average
Possible side effects explained understandably
75%
National average: 74%
About the same as the national average
Given enough information about signs of cancer returning or spreading
65%
National average: 65%
About the same as the national average
The whole care team worked well together
92%
National average: 89%
About the same as the national average
Got the support needed from your GP practice since diagnosis
54%
National average: 45%
About the same as the national average

Source: NHS England (survey run by Picker on its behalf) — National Cancer Patient Experience Survey. About this data

Hip & knee replacement — patient outcomes (PROMs)

Financial year 2024-25(finalised) · patients having a primary hip or knee replacement voluntarily score their health before and after surgery. The average gain shown is adjusted for differences between patients (case-mix) — it is not a raw before/after difference and not a ranking, so read it alongside the patient numbers.

Hip replacement
Average health gain (adjusted)
22.0
Oxford Score, case-mix-adjusted, 0-48 scale
Raw gain (unadjusted): 21.8
Patients
150
Modelled records — completed the questionnaire before & after
% who improved
96.0%
Oxford Score higher after surgery than before
EQ-5D Index gain (adjusted)
0.46
General health, secondary measure, 0-1 scale
Knee replacement
Average health gain (adjusted)
14.9
Oxford Score, case-mix-adjusted, 0-48 scale
Raw gain (unadjusted): 14.7
Patients
228
Modelled records — completed the questionnaire before & after
% who improved
92.5%
Oxford Score higher after surgery than before
EQ-5D Index gain (adjusted)
0.24
General health, secondary measure, 0-1 scale

Source: NHS England PROMs (hip & knee replacement). About this data

Diagnostic test waits

Latest month: June 2026. The operational standard is that under 1% should wait more than 6 weeks.

Waiting 6+ weeks for a test
34.5%
of 8,110 patients on the diagnostic waiting list
TestWaiting list6+ weeks6+ weeks (count)13+ weeks
Cystoscopy8286.6%7156
MRI3,55353.8%1,913605
Gastroscopy29148.8%14233
Colonoscopy33035.8%11826
Audiology29323.9%7064
Ultrasound1,96518.1%355105
Cardiology55616.0%8934
Flexi Sigmoidoscopy10515.2%161
Respiratory physiology994.0%40
CT scan7272.1%152
DEXA Scan1080.9%10
Waiting 6+ weeks for a diagnostic test
All tests combined
30%35%Apr 25Jan 2634.5%29.3%April 202530.7%May 202532.1%June 202532.4%July 202535.0%August 202530.9%September 202527.2%October 202528.8%November 202535.7%December 202537.0%January 202630.0%February 202635.6%March 202635.4%April 202632.7%May 202634.5%June 2026

Source: NHS England Diagnostic Waiting Times & Activity (DM01). About this data

Safety: infections

Cases in the 12 months to July 2026. Hospital-onset cases are those most likely acquired in hospital.

InfectionCases (12 mo)Hospital-onset
MRSA bacteraemia10
C. difficile7116
E. coli bacteraemia18232
MSSA bacteraemia457
Klebsiella bacteraemia6519
Pseudomonas bacteraemia203
Hospital-onset cases per month
All infections combined
51015Dec 23Jan 25Jan 2674December 20232January 202411February 202415March 20245April 20243May 202410June 20248July 20249August 20247September 202411October 20248November 20242December 202411January 20255February 20256March 20257April 20256May 20257June 20259July 20257August 20258September 20257October 20257November 20255December 20259January 202610February 20264March 20263April 20263May 20267June 20267July 2026

Source: UK Health Security Agency mandatory surveillance. About this data

Mortality (SHMI)

12 months to Mar 2026.

Higher than expected
1.21
SHMI value (1.00 = as many deaths as expected) · 1,575 deaths vs 1,300 expected
SHMI over time
Rolling 12-month value
1.001.101.20Dec 18Jan 20Jan 21Jan 22Jan 23Jan 24Jan 25Jan 26As expected (1.00)1.211.11December 20181.11January 20191.09February 20191.09March 20191.08April 20191.07May 20191.09June 20191.09July 20191.10August 20191.10September 20191.07October 20191.08November 20191.08December 20191.07January 20201.07February 20201.09March 20201.08April 20201.09May 20201.09June 20201.10July 20201.09August 20201.09September 20201.09October 20201.09November 20201.09December 20201.09January 20211.10February 20211.07March 20211.08April 20211.08May 20211.07June 20211.07July 20211.06August 20211.06September 20211.08October 20211.07November 20211.06December 20211.06January 20221.07February 20221.07March 20221.08April 20221.09May 20221.09June 20221.09July 20221.09August 20221.08September 20221.07October 20221.07November 20221.06December 20221.07January 20231.07February 20231.07March 20231.06April 20231.07May 20231.07June 20231.07July 20231.06August 20231.09September 20231.09October 20231.09November 20231.11December 20231.11January 20241.09February 20241.12March 20241.12April 20241.11May 20241.12June 20241.12July 20241.14August 20241.13September 20241.13October 20241.14November 20241.16December 20241.14January 20251.15February 20251.13March 20251.13April 20251.14May 20251.13June 20251.13July 20251.13August 20251.14September 20251.15October 20251.17November 20251.17December 20251.19January 20261.20February 20261.21March 2026

The SHMI compares the number of deaths after hospital care with the number expected given patients' characteristics. It is not a death rate and a higher value is a prompt to investigate, not proof of poor care. Source: NHS England. About this data

Waiting times by specialty

Data: June 2026 · Source: NHS England Referral to Treatment statistics (incomplete pathways)

SpecialtyWaitingWithin 18 wksMedian wait9 in 10 wait under52+ wks65+ wks78+ wks
Ear Nose and Throat3,55743.0%21.5 wks57.5 wks437852
General Surgery3,34863.1%12.4 wks37.0 wks3110
Ophthalmology3,15863.2%12.5 wks40.8 wks8300
Other - Paediatrics2,39356.7%14.9 wks47.2 wks132191
Neurology2,23445.2%20.3 wks46.3 wks5320
Trauma and Orthopaedic2,14470.0%9.7 wks35.5 wks1420
Gynaecology2,09765.4%12.0 wks44.5 wks7500
Other - Surgicals2,08169.9%10.8 wks34.9 wks2910
Dermatology1,96174.3%8.4 wks28.7 wks100
Urology1,79748.7%18.8 wks48.0 wks8771
Cardiology1,57451.1%17.5 wks47.3 wks6900
Gastroenterology1,57054.5%15.6 wks49.3 wks7100
Respiratory Medicine1,07172.6%11.0 wks26.2 wks000
Oral Surgery90154.8%16.2 wks40.7 wks400
Other - Medicals69787.2%5.8 wks24.0 wks300
Rheumatology59686.7%8.9 wks19.4 wks000
Plastic Surgery14862.8%14.0 wks36.7 wks000
Elderly Medicine17100.0%4.3 wks9.6 wks000
General Internal Medicine5100.0%3.5 wks7.6 wks000

Figures come from NHS England's official monthly statistics and the CQC directory, reproduced under the Open Government Licence v3.0. See methodology for definitions.