Epsom And St Helier University Hospitals NHS Trust
Carshalton, SM5 1AA · Compare with another trust
At a glance
Whether this trust meets each official NHS operational standard — not a combined score or ranking.
In plain English
AI-generatedEpsom And St Helier University Hospitals NHS Trust reported 14,556 A&E attendances in September 2026, with 70.8% of patients seen within four hours. In August 2026, the trust had 56,697 patients on its waiting list, and 66.9% were seen within 18 weeks of referral. Staff survey data from 2025 showed that 62.6% of employees would recommend the trust to friends or relatives.
Automatically generated from the official figures on this page and checked to restate only those figures. Last generated 9 October 2026. This is a plain-English summary, not medical advice. About these summaries
CQC-registered locations of this trust
- Dorking Community HospitalCQC: Good
- Epsom General HospitalCQC: Good
- Frimley Park Hospital Renal UnitCQC: Not yet rated
- Kingston Satellite Dialysis UnitCQC: Not yet rated
- LeatherheadCQC: Not yet rated
- Mayday Satellite Dialysis UnitCQC: Not yet rated
- Molesey Community HospitalCQC: Good
- St Helier Hospital and Queen Mary's Hospital for ChildrenCQC: Requires improvement
- Sutton HospitalCQC: Not yet rated
Trust performance
Performance over time
Official monthly statistics · hover a month for the exact figure
Monthly data table
| Month | Waiting list | Under 18 weeks | A&E within 4 hours |
|---|---|---|---|
| Sept 2026 | — | — | 70.8% |
| Aug 2026 | 56,697 | 66.9% | 68.1% |
| Jul 2026 | 56,798 | 66.9% | 67.8% |
| Jun 2026 | 56,990 | 66.9% | 67.9% |
| May 2026 | 57,350 | 66.8% | 61.1% |
| Apr 2026 | 58,819 | 66.6% | 71.1% |
| Mar 2026 | 58,194 | 66.5% | 75.1% |
| Feb 2026 | 60,263 | 63.3% | 74.1% |
| Jan 2026 | 60,059 | 61.5% | 72.8% |
| Dec 2025 | 58,715 | 60.1% | 70.8% |
| Nov 2025 | 57,796 | 60.6% | 71.8% |
| Oct 2025 | 57,873 | 61.8% | 73.5% |
| Sept 2025 | 58,636 | 63.1% | 73.9% |
| Aug 2025 | 59,695 | 63.7% | 75.7% |
| Jul 2025 | 58,157 | 64.6% | 73.9% |
| Jun 2025 | 56,109 | 65.1% | 65.3% |
| May 2025 | 53,899 | 65.8% | 68.7% |
| Apr 2025 | 49,751 | 65.0% | 73.4% |
| Mar 2025 | 50,060 | 66.1% | 73.7% |
| Feb 2025 | 49,557 | 65.3% | 72.7% |
| Jan 2025 | 48,932 | 64.8% | 74.0% |
| Dec 2024 | 50,537 | 65.4% | 71.1% |
| Nov 2024 | 50,386 | 65.4% | 71.8% |
| Oct 2024 | 50,296 | 64.5% | 74.3% |
| Sept 2024 | 51,218 | 65.2% | 75.1% |
| Aug 2024 | 50,566 | 64.8% | 77.2% |
| Jul 2024 | 50,341 | 65.5% | 75.5% |
| Jun 2024 | 50,232 | 67.3% | 77.6% |
| May 2024 | 49,728 | 67.6% | 77.1% |
| Apr 2024 | 50,067 | 67.7% | 75.9% |
| Mar 2024 | 49,192 | 65.9% | 76.3% |
| Feb 2024 | 48,926 | 66.4% | 74.6% |
| Jan 2024 | 48,279 | 66.1% | 76.3% |
| Dec 2023 | 48,303 | 65.5% | 74.0% |
| Nov 2023 | 47,785 | 66.1% | 74.1% |
| Oct 2023 | 48,679 | 66.5% | 76.4% |
| Sept 2023 | 49,272 | 67.0% | 77.1% |
| Aug 2023 | 49,845 | 67.6% | 77.5% |
| Jul 2023 | 49,666 | 68.4% | 77.2% |
| Jun 2023 | 49,717 | 68.0% | 74.9% |
| May 2023 | 50,124 | 68.1% | 76.8% |
| Apr 2023 | 50,032 | 67.4% | 75.2% |
| Mar 2023 | — | — | 73.5% |
| Feb 2023 | — | — | 74.1% |
| Jan 2023 | — | — | 75.5% |
| Dec 2022 | — | — | 65.2% |
| Nov 2022 | — | — | 72.9% |
| Oct 2022 | — | — | 74.1% |
| Sept 2022 | — | — | 75.7% |
| Aug 2022 | — | — | 75.4% |
| Jul 2022 | — | — | 74.4% |
| Jun 2022 | — | — | 73.7% |
| May 2022 | — | — | 76.6% |
| Apr 2022 | — | — | 76.5% |
| Mar 2022 | 44,286 | 76.0% | 76.5% |
| Feb 2022 | 41,441 | 76.4% | 78.6% |
| Jan 2022 | 40,201 | 76.1% | 80.6% |
| Dec 2021 | 39,808 | 76.8% | 80.1% |
| Nov 2021 | 38,912 | 78.1% | 78.2% |
| Oct 2021 | 38,108 | 78.6% | 78.7% |
| Sept 2021 | 38,301 | 78.6% | 82.4% |
| Aug 2021 | 38,126 | 80.1% | 84.8% |
| Jul 2021 | 35,715 | 80.2% | 86.0% |
| Jun 2021 | 34,999 | 79.3% | 86.8% |
| May 2021 | 33,941 | 77.8% | 90.2% |
| Apr 2021 | 32,700 | 73.4% | 91.0% |
| Mar 2021 | — | — | 91.4% |
| Feb 2021 | — | — | 86.2% |
| Jan 2021 | — | — | 76.4% |
| Dec 2020 | — | — | 83.5% |
| Nov 2020 | — | — | 89.4% |
| Oct 2020 | — | — | 90.6% |
| Sept 2020 | — | — | 92.3% |
| Aug 2020 | — | — | 90.8% |
| Jul 2020 | — | — | 93.1% |
| Jun 2020 | — | — | 93.0% |
| May 2020 | — | — | 92.9% |
| Apr 2020 | — | — | 83.9% |
Sources: NHS England Referral to Treatment and A&E monthly statistics.
A&E performance
Latest month: September 2026 · all A&E department types combined — the official headline basis.
The all-types headline above includes minor-injury units and urgent treatment centres (Type 3), which typically report much higher 4-hour performance and lift the combined figure. This narrower figure covers only the main, consultant-led A&E department — Type 1 in NHS England's classification.
| Department type | Attendances | Within 4 hours |
|---|---|---|
| All types (official headline) | 14,556 | 70.8% |
| Type 1 — major A&E | 11,635 | 67.3% |
| Type 3 — minor injury / UTC | 2,921 | 85.1% |
Source: NHS England A&E Attendances & Emergency Admissions. About this data
Cancer waiting times
Latest month: August 2026.
Source: NHS England Cancer Waiting Times. The 62-day standard is urgent referral to first treatment; the 28-day faster-diagnosis standard is referral to diagnosis or ruling-out. About this data
Patient experience (Friends & Family Test)
Latest month: August 2026 · a voluntary, monthly feedback survey — the figure is the share of respondents who rated their experience 'good' or 'very good'. Response rates are often low and respondents are self-selected, not a representative sample, so read this alongside the clinical measures above, not on its own.
Source: NHS England Friends & Family Test. About this data
Staff experience (NHS Staff Survey)
2025 · the views of staff who work at this trust — a measure of workforce culture, morale and confidence, not a direct measure of clinical outcomes. There is no official NHS target for these figures, so they are shown as context, never a pass or fail.
The NHS Staff Survey records the views of staff who chose to respond — a measure of workforce culture, morale and staff confidence, not a direct measure of clinical outcomes or safety. Response rates vary between trusts. England only; Scotland, Wales and Northern Ireland run separate staff surveys on a different basis, so these figures are never compared across nations.
Source: NHS Staff Survey (NHS England), Open Government Licence. About this data
Cancelled operations
Quarter ending 30 June 2026 · last-minute cancellations for NON-CLINICAL reasons (no bed, no staff, an emergency taking priority) — not cancellations chosen by the patient or on clinical grounds. It's a raw count, so larger trusts naturally cancel more in absolute terms — read this alongside the other measures above, not on its own.
Source: NHS England (QMCO). About this data
Bed occupancy, ambulance handovers & delayed discharges (UEC Daily SitRep)
Snapshot at 8am, 29 March 2026. This is unvalidated management information — NHS England's own label — and can be revised for up to 14 days after first publication. It is collected only during the winter Daily SitRep window, so this is the latest date the collection has published, not necessarily today. It measures operational pressure (how full the hospital is), NOT care quality — high occupancy is normal for NHS hospitals, especially in winter, and is not a safety or performance score. The ambulance-handover figures below cover winter 2025-26 as a period total (not a snapshot): the time from an ambulance arriving to the patient being handed over to A&E staff. The delayed-discharge figures cover the most recent 7 days of the collection (not a snapshot, and not the whole winter): a patient who "no longer meets the criteria to reside" is medically ready to leave hospital, but how quickly they actually do mostly reflects social-care and community capacity to receive them — NOT the hospital's own clinical quality. A higher handover or delayed-discharge figure means more operational pressure — like the rest of this section, none of it is a measure of care quality, and it carries no colour grading, badge or ranking.
Source: NHS England UEC Daily SitRep, Ambulance Handover and Acute Discharge SitRep collections. About this data
Never Events (patient safety)
Financial year 2025/26 · Never Events are rare, serious, wholly-preventable incidents. This is a RAW count for 2025/26 — it is NOT adjusted for how much surgery the trust does, and NHS England publishes it to prompt learning, NOT to compare trusts. A higher number is a prompt to look at the trust's own review, not proof it is less safe than a trust with fewer.
Source: NHS England. About this data
Maternity — patient experience
CQC National Maternity Survey, 2025 · scores are relative comparisons against other trusts, not a measure of absolute quality — based on 118 voluntary respondents (a question is only shown here where at least 30 people at this trust answered it). A lower score is a prompt to look closer, not proof of poor care.
Source: Care Quality Commission — National Maternity Survey. About this data
Stroke care (SSNAP audit)
Sentinel Stroke National Audit Programme, latest quarter to 2026 · the SSNAP level (A best .. E) is the audit's own published grade for the quality of this team's acute stroke-care PROCESSES, adjusted for case-mix, case ascertainment and audit compliance — it is not a guarantee of any individual patient's outcome. England only; SSNAP also covers Wales and Northern Ireland.
This team's case ascertainment and/or audit compliance band is D or E — its SSNAP grade above rests on less-complete data than a team with a higher band, not necessarily worse care.
Source: Sentinel Stroke National Audit Programme (Royal College of Physicians). About this data
Hip fracture care (NHFD audit)
Epsom And St Helier University Hospitals NHS Trust · National Hip Fracture Database, 2023 audit year · "Met best-practice criteria" is the audit's own composite measure of hip-fracture care PROCESSES at each hospital this trust runs.
Source: National Hip Fracture Database (Royal College of Physicians). About this data
Patient experience — inpatient care
CQC Adult Inpatient Survey, 2024 · scores are 0-10, and "better"/"worse" means the trust's score falls outside the range expected for a trust of its size (the CQC 95% expected range, centred on the national average) — a statistical-significance test, not a raw ranking. Based on 544 voluntary respondents (a question is only shown here where at least 30 people at this trust answered it). England only; response rates vary between trusts.
Source: Care Quality Commission — CQC Adult Inpatient Survey. About this data
Patient experience — A&E (urgent & emergency care)
CQC Urgent & Emergency Care Survey (A&E), 2024 · scores are 0-10, and "better"/"worse" means the trust's score falls outside the range expected for a trust of its size (the CQC 95% expected range, centred on the national average) — a statistical-significance test, not a raw ranking. Based on 394 voluntary respondents who attended a major (type 1) A&E department (a question is only shown here where at least 30 people at this trust answered it). England only; response rates vary between trusts.
Source: Care Quality Commission — CQC Urgent & Emergency Care Survey (A&E). About this data
Patient experience — cancer care
National Cancer Patient Experience Survey, 2025 · scores are the % of patients giving the most positive answer (and an overall 0–10 rating), and "better"/"worse" means the trust's score falls outside the range expected for a trust of its size (the survey's 95% expected range, centred on the national average) — a statistical-significance test, not a raw ranking. Based on 129 patients treated for cancer by this trust (a question is only shown here where at least 10 people at this trust answered it). England only; response rates vary between trusts.
Source: NHS England (survey run by Picker on its behalf) — National Cancer Patient Experience Survey. About this data
Hip & knee replacement — patient outcomes (PROMs)
Financial year 2024-25(finalised) · patients having a primary hip or knee replacement voluntarily score their health before and after surgery. The average gain shown is adjusted for differences between patients (case-mix) — it is not a raw before/after difference and not a ranking, so read it alongside the patient numbers.
Raw gain (unadjusted): 22.2
Raw gain (unadjusted): 16.0
Source: NHS England PROMs (hip & knee replacement). About this data
Diagnostic test waits
Latest month: August 2026. The operational standard is that under 1% should wait more than 6 weeks.
| Test | Waiting list | 6+ weeks | 6+ weeks (count) | 13+ weeks |
|---|---|---|---|---|
| Urodynamics | 141 | 84.4% | 119 | 111 |
| Colonoscopy | 754 | 36.3% | 274 | 64 |
| Flexi Sigmoidoscopy | 207 | 31.4% | 65 | 8 |
| Audiology | 772 | 27.8% | 215 | 12 |
| Gastroscopy | 607 | 25.9% | 157 | 34 |
| Cystoscopy | 236 | 18.2% | 43 | 19 |
| Cardiology | 379 | 17.2% | 65 | 17 |
| Neurophysiology | 100 | 13.0% | 13 | 2 |
| DEXA Scan | 684 | 3.7% | 25 | 2 |
| CT scan | 1,377 | 2.1% | 29 | 5 |
| MRI | 1,602 | 0.9% | 15 | 2 |
| Ultrasound | 7,081 | 0.8% | 57 | 2 |
Source: NHS England Diagnostic Waiting Times & Activity (DM01). About this data
Safety: infections
Cases in the 12 months to August 2026. Hospital-onset cases are those most likely acquired in hospital.
| Infection | Cases (12 mo) | Hospital-onset |
|---|---|---|
| MRSA bacteraemia | 6 | 1 |
| C. difficile | 90 | 29 |
| E. coli bacteraemia | 265 | 22 |
| MSSA bacteraemia | 87 | 14 |
| Klebsiella bacteraemia | 81 | 16 |
| Pseudomonas bacteraemia | 31 | 6 |
Source: UK Health Security Agency mandatory surveillance. About this data
Mortality (SHMI)
12 months to May 2026.
The SHMI compares the number of deaths after hospital care with the number expected given patients' characteristics. It is not a death rate and a higher value is a prompt to investigate, not proof of poor care. Source: NHS England. About this data
Waiting times by specialty
Data: August 2026 · Source: NHS England Referral to Treatment statistics (incomplete pathways)
| Specialty | Waiting | Within 18 wks | Median wait | 9 in 10 wait under | 52+ wks | 65+ wks | 78+ wks |
|---|---|---|---|---|---|---|---|
| Other - Medicals | 8,603 | 73.0% | 10.5 wks | 29.8 wks | 20 | 2 | 0 |
| Trauma and Orthopaedic | 6,879 | 61.9% | 13.4 wks | 36.8 wks | 32 | 1 | 0 |
| Gynaecology | 6,171 | 62.5% | 13.4 wks | 39.7 wks | 77 | 6 | 3 |
| Other - Paediatrics | 5,900 | 61.8% | 14.0 wks | 36.1 wks | 47 | 2 | 0 |
| Dermatology | 3,860 | 55.7% | 15.0 wks | 41.8 wks | 20 | 0 | 0 |
| Gastroenterology | 3,490 | 66.5% | 11.0 wks | 40.2 wks | 42 | 3 | 1 |
| Cardiology | 3,441 | 63.9% | 13.7 wks | 40.0 wks | 89 | 8 | 2 |
| General Surgery | 2,639 | 60.1% | 14.0 wks | 41.8 wks | 66 | 3 | 1 |
| Ophthalmology | 2,599 | 89.5% | 7.1 wks | 19.4 wks | 0 | 0 | 0 |
| Ear Nose and Throat | 2,337 | 73.9% | 11.4 wks | 28.0 wks | 4 | 0 | 0 |
| Oral Surgery | 2,056 | 65.9% | 12.4 wks | 32.5 wks | 18 | 1 | 1 |
| Other - Surgicals | 1,891 | 70.7% | 11.0 wks | 32.5 wks | 17 | 0 | 0 |
| Urology | 1,869 | 68.2% | 11.1 wks | 39.9 wks | 13 | 0 | 0 |
| Neurology | 1,701 | 60.4% | 14.3 wks | 40.3 wks | 29 | 3 | 0 |
| Respiratory Medicine | 1,162 | 75.6% | 9.4 wks | 32.0 wks | 15 | 0 | 0 |
| Other - Others | 1,110 | 82.1% | 8.4 wks | 29.1 wks | 5 | 1 | 1 |
| Rheumatology | 659 | 80.3% | 10.2 wks | 26.8 wks | 3 | 0 | 0 |
| Elderly Medicine | 183 | 67.8% | 12.4 wks | 35.4 wks | 2 | 0 | 0 |
| General Internal Medicine | 147 | 87.1% | 5.0 wks | 22.1 wks | 0 | 0 | 0 |
Figures come from NHS England's official monthly statistics and the CQC directory, reproduced under the Open Government Licence v3.0. See methodology for definitions.