HospitalCheck

Kingston And Richmond NHS Foundation Trust

Kingston Upon Thames, KT2 7QB · Compare with another trust

At a glance

Whether this trust meets each official NHS operational standard — not a combined score or ranking.

Waiting times
Below NHS standard
68.1% within 18 weeks · standard 92% · About this data
A&E
Below NHS standard
73.8% within 4 hours · standard 95% · About this data
Cancer
Meets NHS standard
86.4% treated within 62 days · standard 85% · About this data
Diagnostics
Below NHS standard
29.8% waiting 6+ weeks · standard 1.0% or fewer · About this data
Mortality (SHMI)
Lower than expected
Screening indicator, not a death rate — a prompt to investigate, not proof of poor care · About this data

In plain English

AI-generated

Kingston And Richmond NHS Foundation Trust reported that 73.8% of A&E patients were treated within four hours in July 2026. In June 2026, 68.1% of patients were seen within 18 weeks of referral, with a median wait of 11.5 weeks. Additionally, 71.1% of staff felt happy for a friend or relative to be treated at the trust in 2025.

Automatically generated from the official figures on this page and checked to restate only those figures. Last generated 16 August 2026. This is a plain-English summary, not medical advice. About these summaries

Hospitals run by this trust

Trust performance

Treated or seen within 18 weeks
68.1%
National median: 66.3%
▲ 1.7 pts vs yr agoBetter than 58% of trustsData: Jun 2026
Typical (median) wait
11.5 wks
National median: 11.7 wks
▼ 1.1 wks vs yr agoBetter than 57% of trustsData: Jun 2026
Patients on the waiting list
40,385
National median: 39,587
▼ 1,313 vs yr agoData: Jun 2026
Waiting over a year
134
National median: 358.5
▼ 139 vs yr agoBetter than 65% of trustsData: Jun 2026
A&E patients seen within 4 hours
73.8%
National median: 74.2%
▼ 1.0 pts vs yr agoBetter than 49% of trustsData: Jul 2026
A&E attendances
15,870
National median: 14,642
▲ 463 vs yr agoData: Jul 2026
12-hour trolley waits
381
National median: 194
▲ 19 vs yr agoBetter than 35% of trustsData: Jul 2026

A&E performance

Latest month: July 2026· all A&E department types combined — the official headline basis.

A&E attendances
15,870
All department types · latest month
Seen within 4 hours
73.8%
All department types · NHS standard: 95%
Waited over 12 hours
381
From decision-to-admit ('trolley waits')
Emergency admissions
3,580
All department types · latest month
Major A&E only (Type 1)
Attendances
7,230
Seen within 4 hours
47.1%

The all-types headline above includes minor-injury units and urgent treatment centres (Type 3), which typically report much higher 4-hour performance and lift the combined figure. This narrower figure covers only the main, consultant-led A&E department— Type 1 in NHS England's classification.

Department typeAttendancesWithin 4 hours
All types (official headline)15,87073.8%
Type 1 — major A&E7,23047.1%
Type 3 — minor injury / UTC8,64096.2%

Source: NHS England A&E Attendances & Emergency Admissions. About this data

Cancer waiting times

Latest month: June 2026.

Faster diagnosis (28 days)
80.5%
1,644 of 2,041 treated in time
Target 75% · meets target
Treatment within 62 days
86.4%
111 of 129 treated in time
Target 85% · meets target
Treatment within 31 days
99.3%
139 of 140 treated in time
Target 96% · meets target
Treated within 62 days
Urgent referral to first treatment
75%80%85%90%Apr 25Jan 26NHS standard 85%86.4%82.1%April 202577.4%May 202573.3%June 202575.5%July 202588.3%August 202582.8%September 202578.2%October 202581.9%November 202579.5%December 202586.2%January 202675.7%February 202685.1%March 202676.7%April 202677.3%May 202686.4%June 2026
Faster diagnosis (28 days)
Referral to diagnosis or ruling-out
75%80%85%Apr 25Jan 26NHS standard 75%80.5%84.6%April 202585.5%May 202587.1%June 202587.7%July 202585.9%August 202584.1%September 202585.7%October 202584.4%November 202584.7%December 202583.1%January 202686.6%February 202681.5%March 202680.9%April 202683.5%May 202680.5%June 2026
Treated within 31 days
Decision to treat to first treatment
96%98%100%Apr 25Jan 26NHS standard 96%99.3%98.8%April 202598.2%May 202598.7%June 202599.4%July 202599.3%August 202598.7%September 202596.7%October 2025100.0%November 2025100.0%December 202598.2%January 202698.3%February 2026100.0%March 202699.3%April 202699.2%May 202699.3%June 2026

Source: NHS England Cancer Waiting Times. The 62-day standard is urgent referral to first treatment; the 28-day faster-diagnosis standard is referral to diagnosis or ruling-out. About this data

Patient experience (Friends & Family Test)

Latest month: June 2026· a voluntary, monthly feedback survey — the figure is the share of respondents who rated their experience 'good' or 'very good'. Response rates are often low and respondents are self-selected, not a representative sample, so read this alongside the clinical measures above, not on its own.

Inpatient care
% would recommend
92.7%
Rated care 'good' or 'very good'
% would not recommend
1.8%
Rated care 'poor' or 'very poor'
Responses
823
Number of patients who gave feedback
Response rate
100.0%
Responses as a share of those eligible
Urgent & emergency care (A&E)
% would recommend
70.0%
Rated care 'good' or 'very good'
% would not recommend
20.6%
Rated care 'poor' or 'very poor'
Responses
617
Number of patients who gave feedback
Response rate
100.0%
Responses as a share of those eligible

Source: NHS England Friends & Family Test. About this data

Staff experience (NHS Staff Survey)

2025 · the views of staff who work at this trust — a measure of workforce culture, morale and confidence, not a direct measure of clinical outcomes. There is no official NHS target for these figures, so they are shown as context, never a pass or fail.

Staff happy for a friend or relative to be treated here
71.1%
Agreed · 2025 NHS Staff SurveyMedian English trust: 63.9%
Staff engagement
6.95
out of 10 · 2025
Would recommend as a place to work
66.1%
Agreed · 2025

The NHS Staff Survey records the views of staff who chose to respond — a measure of workforce culture, morale and staff confidence, not a direct measure of clinical outcomes or safety. Response rates vary between trusts. England only; Scotland, Wales and Northern Ireland run separate staff surveys on a different basis, so these figures are never compared across nations.

Source: NHS Staff Survey (NHS England), Open Government Licence. About this data

Cancelled operations

Quarter ending 30 June 2026· last-minute cancellations for NON-CLINICAL reasons (no bed, no staff, an emergency taking priority) — not cancellations chosen by the patient or on clinical grounds. It's a raw count, so larger trusts naturally cancel more in absolute terms — read this alongside the other measures above, not on its own.

Last-minute cancellations
39
elective ops cancelled on the day, non-clinical reasons
Not rebooked within 28 days
4
the NHS standard is a new date within 28 days
% not rebooked in time
10.3%
share of cancelled ops without a new date inside 28 days

Source: NHS England (QMCO). About this data

Bed occupancy, ambulance handovers & delayed discharges (UEC Daily SitRep)

Snapshot at 8am, 29 March 2026. This is unvalidated management information— NHS England's own label — and can be revised for up to 14 days after first publication. It is collected only during the winter Daily SitRep window, so this is the latest date the collection has published, not necessarily today. It measures operational pressure (how full the hospital is), NOT care quality — high occupancy is normal for NHS hospitals, especially in winter, and is not a safety or performance score. The ambulance-handover figures below cover winter 2025-26 as a period total(not a snapshot): the time from an ambulance arriving to the patient being handed over to A&E staff. The delayed-discharge figures cover the most recent 7 daysof the collection (not a snapshot, and not the whole winter): a patient who "no longer meets the criteria to reside" is medically ready to leave hospital, but how quickly they actually do mostly reflects social-care and community capacity to receive them — NOT the hospital's own clinical quality. A higher handover or delayed-discharge figure means more operational pressure — like the rest of this section, none of it is a measure of care quality, and it carries no colour grading, badge or ranking.

Adult general & acute bed occupancy
97.7%
336 occupied of 344 open
Adult critical care occupancy
66.7%
10 occupied of 15 open
Ambulance handovers over 30 minutes
24.0%
of 9,079 handovers, winter 2025-26
Ambulance handovers over 60 minutes
0.8%
of 9,079 handovers, winter 2025-26
Medically fit but not discharged
0
patients/day who no longer met the criteria to reside but stayed in hospital, week to 29 March 2026

Source: NHS England UEC Daily SitRep, Ambulance Handover and Acute Discharge SitRep collections. About this data

Never Events (patient safety)

Financial year 2025/26 · Never Events are rare, serious, wholly-preventable incidents. This is a RAW count for 2025/26— it is NOT adjusted for how much surgery the trust does, and NHS England publishes it to prompt learning, NOT to compare trusts. A higher number is a prompt to look at the trust's own review, not proof it is less safe than a trust with fewer.

Never Events reported
1
Occurring in FY 2025/26 · not a comparative safety score

Source: NHS England. About this data

Maternity — patient experience

CQC National Maternity Survey, 2025 · scores are relative comparisons against other trusts, not a measure of absolute quality — based on 149 voluntary respondents (a question is only shown here where at least 30 people at this trust answered it). A lower score is a prompt to look closer, not proof of poor care.

Response rate
45.6%
Share of those sampled who responded
Respondents
149
Of 329 sampled
Confidence & trust in staff (antenatal care)
9.0/10
Better than most trusts
Kindness & compassion (labour & birth)
9.3/10
About the same as most trusts
Involved in decisions about care (labour & birth)
9.2/10
Better than most trusts
Got help from staff when needed (in hospital, after the birth)
8.5/10
Better than most trusts
Confidence & trust in your midwife (postnatal care at home)
9.3/10
Better than most trusts
Midwife listened to you (postnatal care at home)
9.3/10
Better than most trusts

Source: Care Quality Commission — National Maternity Survey. About this data

Stroke care (SSNAP audit)

Sentinel Stroke National Audit Programme, latest quarter to 2026· the SSNAP level (A best .. E) is the audit's own published grade for the quality of this team's acute stroke-care PROCESSES, adjusted for case-mix, case ascertainment and audit compliance — it is not a guarantee of any individual patient's outcome. England only; SSNAP also covers Wales and Northern Ireland.

Kingston Hospital
E30.0/100
London
Domain grades (patient-centred)
Hyperacute assessmentE
Specialist pathwayE
ReperfusionE
MDT assessmentE
Therapy intensityE
Therapy frequencyE
Standards by dischargeA
Case ascertainment AAudit compliance A

Source: Sentinel Stroke National Audit Programme (Royal College of Physicians). About this data

Hip fracture care (NHFD audit)

Kingston And Richmond NHS Foundation Trust · National Hip Fracture Database, 2023audit year · "Met best-practice criteria" is the audit's own composite measure of hip-fracture care PROCESSES at each hospital this trust runs.

Kingston HospitalBest-practice 45.8%352 cases

Source: National Hip Fracture Database (Royal College of Physicians). About this data

Patient experience — inpatient care

CQC Adult Inpatient Survey, 2024 · scores are 0-10, and "better"/"worse" means the trust's score falls outside the range expected for a trust of its size (the CQC 95% expected range, centred on the national average) — a statistical-significance test, not a raw ranking. Based on 442 voluntary respondents (a question is only shown here where at least 30 people at this trust answered it). England only; response rates vary between trusts.

Response rate
37.6%
Share of those sampled who responded
Respondents
442
Of 1,250 sampled
Quality of information while waiting to be admitted
7.6/10
National average: 7.6/10
About the same as the national average
Cleanliness of your room or ward
8.7/10
National average: 8.9/10
About the same as the national average
Confidence and trust in the doctors
9.0/10
National average: 9.0/10
About the same as the national average
Confidence and trust in the nurses
9.0/10
National average: 8.9/10
About the same as the national average
Enough nurses on duty
8.0/10
National average: 7.6/10
About the same as the national average
Involved in decisions about your care and treatment
7.2/10
National average: 7.2/10
About the same as the national average
Given enough privacy when examined or treated
9.4/10
National average: 9.4/10
About the same as the national average
Given enough notice about when you would leave hospital
6.9/10
National average: 6.9/10
About the same as the national average
Knew what would happen next with your care, before leaving hospital
6.9/10
National average: 6.7/10
About the same as the national average

Source: Care Quality Commission — CQC Adult Inpatient Survey. About this data

Patient experience — A&E (urgent & emergency care)

CQC Urgent & Emergency Care Survey (A&E), 2024 · scores are 0-10, and "better"/"worse" means the trust's score falls outside the range expected for a trust of its size (the CQC 95% expected range, centred on the national average) — a statistical-significance test, not a raw ranking. Based on 308 voluntary respondents who attended a major (type 1) A&E department (a question is only shown here where at least 30 people at this trust answered it). England only; response rates vary between trusts.

Response rate
33.9%
Share of those sampled who responded
Respondents
308
Of 950 sampled
Overall experience of A&E
7.0/10
National average: 7.3/10
About the same as the national average
Told how long you'd wait to be examined
2.3/10
National average: 2.6/10
About the same as the national average
Kept updated on your waiting time
3.2/10
National average: 3.4/10
About the same as the national average
Doctors and nurses listened to you
8.2/10
National average: 8.3/10
About the same as the national average
Confidence and trust in the doctors and nurses
7.8/10
National average: 8.1/10
About the same as the national average
Involved in decisions about your care
7.0/10
National average: 7.4/10
About the same as the national average
Test results explained before you left
7.3/10
National average: 7.5/10
About the same as the national average
Felt safe around other patients
7.6/10
National average: 7.8/10
About the same as the national average
Told how to care for your condition at home after leaving
6.8/10
National average: 6.8/10
About the same as the national average
Treated with respect and dignity
8.2/10
National average: 8.3/10
About the same as the national average

Source: Care Quality Commission — CQC Urgent & Emergency Care Survey (A&E). About this data

Patient experience — cancer care

National Cancer Patient Experience Survey, 2025 · scores are the % of patients giving the most positive answer (and an overall 0–10 rating), and "better"/"worse" means the trust's score falls outside the range expected for a trust of its size (the survey's 95% expected range, centred on the national average) — a statistical-significance test, not a raw ranking. Based on 170 patients treated for cancer by this trust (a question is only shown here where at least 10 people at this trust answered it). England only; response rates vary between trusts.

Response rate
—
Share of those sampled who responded
Respondents
170
Who took part
Overall rating of care
9.0/10
National average: 8.9/10
About the same as the national average
Cancer diagnosis explained understandably
80%
National average: 78%
About the same as the national average
Easy to contact your main contact person
86%
National average: 84%
About the same as the national average
Involved as much as wanted in treatment decisions
81%
National average: 80%
About the same as the national average
Confidence and trust in the team during hospital care
79%
National average: 78%
About the same as the national average
Always treated with respect and dignity in hospital
87%
National average: 88%
About the same as the national average
Possible side effects explained understandably
72%
National average: 74%
About the same as the national average
Given enough information about signs of cancer returning or spreading
61%
National average: 65%
About the same as the national average
The whole care team worked well together
94%
National average: 89%
About the same as the national average
Got the support needed from your GP practice since diagnosis
49%
National average: 45%
About the same as the national average

Source: NHS England (survey run by Picker on its behalf) — National Cancer Patient Experience Survey. About this data

Diagnostic test waits

Latest month: June 2026. The operational standard is that under 1% should wait more than 6 weeks.

Waiting 6+ weeks for a test
29.8%
of 10,518 patients on the diagnostic waiting list
TestWaiting list6+ weeks6+ weeks (count)13+ weeks
Gastroscopy57268.4%391252
Respiratory physiology60368.3%412250
Urodynamics5464.8%3533
Flexi Sigmoidoscopy20362.1%12661
Colonoscopy57356.7%325166
Audiology71732.2%23129
Ultrasound5,51627.5%1,51612
Cystoscopy7522.7%175
Cardiology36716.6%6153
Neurophysiology803.8%31
MRI1,0801.4%152
CT scan6530.0%00
Waiting 6+ weeks for a diagnostic test
All tests combined
20%30%Apr 25Jan 2629.8%18.1%April 202513.2%May 202517.1%June 202521.2%July 202524.4%August 202522.9%September 202526.7%October 202528.9%November 202535.0%December 202532.0%January 202626.5%February 202618.0%March 202626.8%April 202629.5%May 202629.8%June 2026

Source: NHS England Diagnostic Waiting Times & Activity (DM01). About this data

Safety: infections

Cases in the 12 months to July 2026. Hospital-onset cases are those most likely acquired in hospital.

InfectionCases (12 mo)Hospital-onset
MRSA bacteraemia126
C. difficile6122
E. coli bacteraemia23531
MSSA bacteraemia5214
Klebsiella bacteraemia6211
Pseudomonas bacteraemia183
Hospital-onset cases per month
All infections combined
51015Dec 23Jan 25Jan 2657December 202311January 202411February 20248March 20248April 20245May 20249June 202410July 20247August 20243September 20245October 20245November 20247December 20247January 20254February 20258March 202513April 202510May 202510June 202515July 20258August 20256September 202513October 20255November 20254December 20257January 20268February 20265March 20267April 202612May 20267June 20265July 2026

Source: UK Health Security Agency mandatory surveillance. About this data

Mortality (SHMI)

12 months to Mar 2026.

Lower than expected
0.74
SHMI value (1.00 = as many deaths as expected) · 1,120 deaths vs 1,520 expected
SHMI over time
Rolling 12-month value
0.700.800.901.00Dec 18Jan 20Jan 21Jan 22Jan 23Jan 24Jan 25Jan 26As expected (1.00)0.740.78December 20180.77January 20190.78February 20190.78March 20190.77April 20190.77May 20190.78June 20190.77July 20190.77August 20190.76September 20190.75October 20190.76November 20190.77December 20190.77January 20200.76February 20200.78March 20200.77April 20200.77May 20200.75June 20200.75July 20200.76August 20200.77September 20200.76October 20200.76November 20200.77December 20200.78January 20210.78February 20210.77March 20210.77April 20210.78May 20210.79June 20210.79July 20210.79August 20210.79September 20210.79October 20210.78November 20210.78December 20210.78January 20220.78February 20220.78March 20220.79April 20220.78May 20220.78June 20220.78July 20220.78August 20220.80September 20220.79October 20220.80November 20220.81December 20220.80January 20230.81February 20230.80March 20230.80April 20230.81May 20230.81June 20230.84July 20230.84August 20230.84September 20230.84October 20230.86November 20230.85December 20230.85January 20240.84February 20240.83March 20240.83April 20240.83May 20240.82June 20240.79July 20240.77August 20240.81September 20240.75October 20240.72November 20240.73December 20240.73January 20250.73February 20250.73March 20250.73April 20250.72May 20250.72June 20250.73July 20250.73August 20250.72September 20250.73October 20250.74November 20250.75December 20250.74January 20260.73February 20260.74March 2026

The SHMI compares the number of deaths after hospital care with the number expected given patients' characteristics. It is not a death rate and a higher value is a prompt to investigate, not proof of poor care. Source: NHS England. About this data

Waiting times by specialty

Data: June 2026 · Source: NHS England Referral to Treatment statistics (incomplete pathways)

SpecialtyWaitingWithin 18 wksMedian wait9 in 10 wait under52+ wks65+ wks78+ wks
Other - Surgicals6,26265.9%12.6 wks37.3 wks2200
Ophthalmology4,54580.1%9.4 wks27.9 wks000
Gynaecology4,17969.5%11.1 wks33.5 wks2500
Ear Nose and Throat3,93364.1%13.5 wks35.8 wks4100
Dermatology3,29461.2%13.5 wks35.9 wks000
Trauma and Orthopaedic3,24051.9%17.4 wks41.7 wks1000
Gastroenterology2,93660.2%14.1 wks36.3 wks100
Cardiology2,14869.0%11.0 wks36.5 wks000
Urology1,85482.4%9.2 wks25.7 wks000
Other - Paediatrics1,63668.7%9.3 wks39.3 wks2800
General Surgery1,23550.7%17.9 wks39.4 wks700
Other - Medicals1,23279.9%8.9 wks28.7 wks000
Oral Surgery1,03678.8%10.9 wks23.4 wks000
Neurology91087.0%8.3 wks21.3 wks000
Respiratory Medicine75973.9%10.6 wks30.2 wks000
General Internal Medicine46757.2%15.6 wks36.8 wks000
Rheumatology41395.6%3.9 wks12.0 wks000
Plastic Surgery24691.1%7.0 wks19.6 wks000
Other - Others5381.1%7.9 wks27.4 wks000
Elderly Medicine7100.0%3.5 wks9.4 wks000

Figures come from NHS England's official monthly statistics and the CQC directory, reproduced under the Open Government Licence v3.0. See methodology for definitions.