HospitalCheck

Croydon Health Services NHS Trust

Thornton Heath, CR7 7YE · Compare with another trust

At a glance

Whether this trust meets each official NHS operational standard — not a combined score or ranking.

Waiting times
Below NHS standard
72.6% within 18 weeks · standard 92% · About this data
A&E
Below NHS standard
70.5% within 4 hours · standard 95% · About this data
Cancer
Below NHS standard
79.7% treated within 62 days · standard 85% · About this data
Diagnostics
Below NHS standard
4.5% waiting 6+ weeks · standard 1.0% or fewer · About this data
Mortality (SHMI)
As expected
Screening indicator, not a death rate — a prompt to investigate, not proof of poor care · About this data

In plain English

AI-generated

Croydon Health Services NHS Trust reported 18,433 A&E attendances in July 2026, with 70.5% of patients seen within four hours. In June 2026, the trust treated 72.6% of patients within 18 weeks of referral, while 37,023 people remained on the waiting list.

Automatically generated from the official figures on this page and checked to restate only those figures. Last generated 17 August 2026. This is a plain-English summary, not medical advice. About these summaries

Hospitals run by this trust

Trust performance

Treated or seen within 18 weeks
72.6%
National median: 66.3%
▲ 3.3 pts vs yr agoBetter than 76% of trustsData: Jun 2026
Typical (median) wait
10.5 wks
National median: 11.7 wks
▼ 1.0 wks vs yr agoBetter than 71% of trustsData: Jun 2026
Patients on the waiting list
37,023
National median: 39,587
▲ 391 vs yr agoData: Jun 2026
Waiting over a year
721
National median: 358.5
▼ 179 vs yr agoBetter than 31% of trustsData: Jun 2026
A&E patients seen within 4 hours
70.5%
National median: 74.2%
▼ 4.1 pts vs yr agoBetter than 33% of trustsData: Jul 2026
A&E attendances
18,433
National median: 14,642
▲ 514 vs yr agoData: Jul 2026
12-hour trolley waits
644
National median: 194
▼ 71 vs yr agoBetter than 20% of trustsData: Jul 2026

A&E performance

Latest month: July 2026· all A&E department types combined — the official headline basis.

A&E attendances
18,433
All department types · latest month
Seen within 4 hours
70.5%
All department types · NHS standard: 95%
Waited over 12 hours
644
From decision-to-admit ('trolley waits')
Emergency admissions
1,223
All department types · latest month
Major A&E only (Type 1)
Attendances
13,618
Seen within 4 hours
60.1%

The all-types headline above includes minor-injury units and urgent treatment centres (Type 3), which typically report much higher 4-hour performance and lift the combined figure. This narrower figure covers only the main, consultant-led A&E department— Type 1 in NHS England's classification.

Department typeAttendancesWithin 4 hours
All types (official headline)18,43370.5%
Type 1 — major A&E13,61860.1%
Type 3 — minor injury / UTC4,815100.0%

Source: NHS England A&E Attendances & Emergency Admissions. About this data

Cancer waiting times

Latest month: June 2026.

Faster diagnosis (28 days)
81.3%
1,604 of 1,972 treated in time
Target 75% · meets target
Treatment within 62 days
79.7%
79 of 99 treated in time
Target 85% · below target
Treatment within 31 days
96.7%
87 of 90 treated in time
Target 96% · meets target
Treated within 62 days
Urgent referral to first treatment
60%70%80%Apr 25Jan 26NHS standard 85%79.7%77.7%April 202579.0%May 202569.5%June 202569.3%July 202578.1%August 202559.8%September 202566.7%October 202574.8%November 202579.0%December 202570.4%January 202675.0%February 202678.6%March 202672.6%April 202668.4%May 202679.7%June 2026
Faster diagnosis (28 days)
Referral to diagnosis or ruling-out
60%70%80%Apr 25Jan 26NHS standard 75%81.3%80.7%April 202578.8%May 202578.6%June 202572.4%July 202565.0%August 202561.0%September 202571.2%October 202575.8%November 202580.1%December 202575.1%January 202682.5%February 202680.3%March 202676.1%April 202680.3%May 202681.3%June 2026
Treated within 31 days
Decision to treat to first treatment
96%98%100%Apr 25Jan 26NHS standard 96%96.7%98.8%April 2025100.0%May 202596.2%June 202598.7%July 202596.4%August 202595.7%September 202597.4%October 202598.9%November 202598.1%December 202596.4%January 2026100.0%February 2026100.0%March 202696.4%April 202696.7%May 202696.7%June 2026

Source: NHS England Cancer Waiting Times. The 62-day standard is urgent referral to first treatment; the 28-day faster-diagnosis standard is referral to diagnosis or ruling-out. About this data

Patient experience (Friends & Family Test)

Latest month: June 2026· a voluntary, monthly feedback survey — the figure is the share of respondents who rated their experience 'good' or 'very good'. Response rates are often low and respondents are self-selected, not a representative sample, so read this alongside the clinical measures above, not on its own.

Inpatient care
% would recommend
90.4%
Rated care 'good' or 'very good'
% would not recommend
3.2%
Rated care 'poor' or 'very poor'
Responses
1,177
Number of patients who gave feedback
Response rate
20.1%
Responses as a share of those eligible
Urgent & emergency care (A&E)
% would recommend
66.8%
Rated care 'good' or 'very good'
% would not recommend
24.3%
Rated care 'poor' or 'very poor'
Responses
552
Number of patients who gave feedback
Response rate
5.0%
Responses as a share of those eligible

Source: NHS England Friends & Family Test. About this data

Staff experience (NHS Staff Survey)

2025 · the views of staff who work at this trust — a measure of workforce culture, morale and confidence, not a direct measure of clinical outcomes. There is no official NHS target for these figures, so they are shown as context, never a pass or fail.

Staff happy for a friend or relative to be treated here
54.5%
Agreed · 2025 NHS Staff Survey▲ 0.4 pts vs 2024Median English trust: 63.9%
Staff engagement
6.81
out of 10 · 2025
Would recommend as a place to work
56.7%
Agreed · 2025

The NHS Staff Survey records the views of staff who chose to respond — a measure of workforce culture, morale and staff confidence, not a direct measure of clinical outcomes or safety. Response rates vary between trusts. England only; Scotland, Wales and Northern Ireland run separate staff surveys on a different basis, so these figures are never compared across nations.

Source: NHS Staff Survey (NHS England), Open Government Licence. About this data

Cancelled operations

Quarter ending 30 June 2026· last-minute cancellations for NON-CLINICAL reasons (no bed, no staff, an emergency taking priority) — not cancellations chosen by the patient or on clinical grounds. It's a raw count, so larger trusts naturally cancel more in absolute terms — read this alongside the other measures above, not on its own.

Last-minute cancellations
40
elective ops cancelled on the day, non-clinical reasons
Not rebooked within 28 days
19
the NHS standard is a new date within 28 days
% not rebooked in time
47.5%
share of cancelled ops without a new date inside 28 days

Source: NHS England (QMCO). About this data

Bed occupancy, ambulance handovers & delayed discharges (UEC Daily SitRep)

Snapshot at 8am, 29 March 2026. This is unvalidated management information— NHS England's own label — and can be revised for up to 14 days after first publication. It is collected only during the winter Daily SitRep window, so this is the latest date the collection has published, not necessarily today. It measures operational pressure (how full the hospital is), NOT care quality — high occupancy is normal for NHS hospitals, especially in winter, and is not a safety or performance score. The ambulance-handover figures below cover winter 2025-26 as a period total(not a snapshot): the time from an ambulance arriving to the patient being handed over to A&E staff. The delayed-discharge figures cover the most recent 7 daysof the collection (not a snapshot, and not the whole winter): a patient who "no longer meets the criteria to reside" is medically ready to leave hospital, but how quickly they actually do mostly reflects social-care and community capacity to receive them — NOT the hospital's own clinical quality. A higher handover or delayed-discharge figure means more operational pressure — like the rest of this section, none of it is a measure of care quality, and it carries no colour grading, badge or ranking.

Adult general & acute bed occupancy
100.0%
401 occupied of 401 open
Adult critical care occupancy
86.7%
13 occupied of 15 open
Ambulance handovers over 30 minutes
23.4%
of 13,028 handovers, winter 2025-26
Ambulance handovers over 60 minutes
1.5%
of 13,028 handovers, winter 2025-26
Medically fit but not discharged
0
patients/day who no longer met the criteria to reside but stayed in hospital, week to 29 March 2026
Discharged when fit
100%
of 271 who no longer met the criteria to reside, week to 29 March 2026

Source: NHS England UEC Daily SitRep, Ambulance Handover and Acute Discharge SitRep collections. About this data

Never Events (patient safety)

Financial year 2025/26 · Never Events are rare, serious, wholly-preventable incidents. This is a RAW count for 2025/26— it is NOT adjusted for how much surgery the trust does, and NHS England publishes it to prompt learning, NOT to compare trusts. A higher number is a prompt to look at the trust's own review, not proof it is less safe than a trust with fewer.

Never Events reported
2
Occurring in FY 2025/26 · not a comparative safety score

Source: NHS England. About this data

Maternity — patient experience

CQC National Maternity Survey, 2025 · scores are relative comparisons against other trusts, not a measure of absolute quality — based on 107 voluntary respondents (a question is only shown here where at least 30 people at this trust answered it). A lower score is a prompt to look closer, not proof of poor care.

Response rate
36.4%
Share of those sampled who responded
Respondents
107
Of 300 sampled
Confidence & trust in staff (antenatal care)
7.9/10
About the same as most trusts
Kindness & compassion (labour & birth)
8.7/10
About the same as most trusts
Involved in decisions about care (labour & birth)
8.7/10
About the same as most trusts
Got help from staff when needed (in hospital, after the birth)
8.1/10
About the same as most trusts
Confidence & trust in your midwife (postnatal care at home)
7.5/10
Worse than most trusts
Midwife listened to you (postnatal care at home)
8.5/10
About the same as most trusts

Source: Care Quality Commission — National Maternity Survey. About this data

Stroke care (SSNAP audit)

Sentinel Stroke National Audit Programme, latest quarter to 2026· the SSNAP level (A best .. E) is the audit's own published grade for the quality of this team's acute stroke-care PROCESSES, adjusted for case-mix, case ascertainment and audit compliance — it is not a guarantee of any individual patient's outcome. England only; SSNAP also covers Wales and Northern Ireland.

Croydon University Hospital
E37.5/100
London
Domain grades (patient-centred)
Hyperacute assessmentD
Specialist pathwayE
ReperfusionE
MDT assessmentD
Therapy intensityD
Therapy frequencyE
Standards by dischargeB
Case ascertainment AAudit compliance A

Source: Sentinel Stroke National Audit Programme (Royal College of Physicians). About this data

Hip fracture care (NHFD audit)

Croydon Health Services NHS Trust · National Hip Fracture Database, 2023audit year · "Met best-practice criteria" is the audit's own composite measure of hip-fracture care PROCESSES at each hospital this trust runs.

Mayday University HospitalBest-practice 54.9%291 cases

Source: National Hip Fracture Database (Royal College of Physicians). About this data

Patient experience — inpatient care

CQC Adult Inpatient Survey, 2024 · scores are 0-10, and "better"/"worse" means the trust's score falls outside the range expected for a trust of its size (the CQC 95% expected range, centred on the national average) — a statistical-significance test, not a raw ranking. Based on 355 voluntary respondents (a question is only shown here where at least 30 people at this trust answered it). England only; response rates vary between trusts.

Response rate
31.1%
Share of those sampled who responded
Respondents
355
Of 1,250 sampled
Quality of information while waiting to be admitted
7.5/10
National average: 7.6/10
About the same as the national average
Cleanliness of your room or ward
8.7/10
National average: 8.9/10
About the same as the national average
Confidence and trust in the doctors
8.7/10
National average: 9.0/10
About the same as the national average
Confidence and trust in the nurses
8.5/10
National average: 8.9/10
Worse than the national average
Enough nurses on duty
7.4/10
National average: 7.6/10
About the same as the national average
Involved in decisions about your care and treatment
6.7/10
National average: 7.2/10
About the same as the national average
Given enough privacy when examined or treated
9.3/10
National average: 9.4/10
About the same as the national average
Given enough notice about when you would leave hospital
6.5/10
National average: 6.9/10
About the same as the national average
Knew what would happen next with your care, before leaving hospital
6.1/10
National average: 6.7/10
About the same as the national average

Source: Care Quality Commission — CQC Adult Inpatient Survey. About this data

Patient experience — A&E (urgent & emergency care)

CQC Urgent & Emergency Care Survey (A&E), 2024 · scores are 0-10, and "better"/"worse" means the trust's score falls outside the range expected for a trust of its size (the CQC 95% expected range, centred on the national average) — a statistical-significance test, not a raw ranking. Based on 240 voluntary respondents who attended a major (type 1) A&E department (a question is only shown here where at least 30 people at this trust answered it). England only; response rates vary between trusts.

Response rate
20.4%
Share of those sampled who responded
Respondents
240
Of 1,250 sampled
Overall experience of A&E
6.5/10
National average: 7.3/10
About the same as the national average
Told how long you'd wait to be examined
1.4/10
National average: 2.6/10
Worse than the national average
Kept updated on your waiting time
2.5/10
National average: 3.4/10
About the same as the national average
Doctors and nurses listened to you
7.9/10
National average: 8.3/10
About the same as the national average
Confidence and trust in the doctors and nurses
7.5/10
National average: 8.1/10
About the same as the national average
Involved in decisions about your care
6.5/10
National average: 7.4/10
Worse than the national average
Test results explained before you left
6.9/10
National average: 7.5/10
About the same as the national average
Felt safe around other patients
6.6/10
National average: 7.8/10
Worse than the national average
Told how to care for your condition at home after leaving
6.1/10
National average: 6.8/10
About the same as the national average
Treated with respect and dignity
7.5/10
National average: 8.3/10
Worse than the national average

Source: Care Quality Commission — CQC Urgent & Emergency Care Survey (A&E). About this data

Patient experience — cancer care

National Cancer Patient Experience Survey, 2025 · scores are the % of patients giving the most positive answer (and an overall 0–10 rating), and "better"/"worse" means the trust's score falls outside the range expected for a trust of its size (the survey's 95% expected range, centred on the national average) — a statistical-significance test, not a raw ranking. Based on 151 patients treated for cancer by this trust (a question is only shown here where at least 10 people at this trust answered it). England only; response rates vary between trusts.

Response rate
—
Share of those sampled who responded
Respondents
151
Who took part
Overall rating of care
9.0/10
National average: 8.9/10
About the same as the national average
Cancer diagnosis explained understandably
80%
National average: 78%
About the same as the national average
Easy to contact your main contact person
85%
National average: 84%
About the same as the national average
Involved as much as wanted in treatment decisions
79%
National average: 80%
About the same as the national average
Confidence and trust in the team during hospital care
82%
National average: 78%
About the same as the national average
Always treated with respect and dignity in hospital
90%
National average: 88%
About the same as the national average
Possible side effects explained understandably
69%
National average: 74%
About the same as the national average
Given enough information about signs of cancer returning or spreading
67%
National average: 65%
About the same as the national average
The whole care team worked well together
88%
National average: 89%
About the same as the national average
Got the support needed from your GP practice since diagnosis
57%
National average: 45%
Better than the national average

Source: NHS England (survey run by Picker on its behalf) — National Cancer Patient Experience Survey. About this data

Diagnostic test waits

Latest month: June 2026. The operational standard is that under 1% should wait more than 6 weeks.

Waiting 6+ weeks for a test
4.5%
of 11,237 patients on the diagnostic waiting list
TestWaiting list6+ weeks6+ weeks (count)13+ weeks
Flexi Sigmoidoscopy19249.0%9417
Colonoscopy31144.7%13937
Gastroscopy26630.5%8127
Cystoscopy30021.3%6422
CT scan1,5545.1%801
Respiratory physiology663.0%20
Cardiology5092.8%140
Audiology6410.8%51
MRI2,3130.6%131
Neurophysiology770.0%00
DEXA Scan6400.0%00
Ultrasound4,3360.0%00
Waiting 6+ weeks for a diagnostic test
All tests combined
10%20%30%Apr 25Jan 264.5%20.0%April 202521.8%May 202522.5%June 202525.1%July 202530.2%August 202532.4%September 202535.8%October 202530.7%November 202531.1%December 202527.6%January 202616.6%February 20269.0%March 20267.9%April 20266.1%May 20264.5%June 2026

Source: NHS England Diagnostic Waiting Times & Activity (DM01). About this data

Safety: infections

Cases in the 12 months to July 2026. Hospital-onset cases are those most likely acquired in hospital.

InfectionCases (12 mo)Hospital-onset
MRSA bacteraemia72
C. difficile4912
E. coli bacteraemia18515
MSSA bacteraemia617
Klebsiella bacteraemia6916
Pseudomonas bacteraemia287
Hospital-onset cases per month
All infections combined
051015Dec 23Jan 25Jan 2679December 202315January 20243February 20248March 202410April 20247May 20247June 20244July 202410August 20249September 20241October 20246November 20247December 20245January 20255February 20258March 20259April 20258May 202511June 20258July 20258August 20254September 20254October 20253November 20258December 20252January 20267February 20262March 20264April 20263May 20267June 20267July 2026

Source: UK Health Security Agency mandatory surveillance. About this data

Mortality (SHMI)

12 months to Mar 2026.

As expected
1.08
SHMI value (1.00 = as many deaths as expected) · 1,155 deaths vs 1,075 expected
SHMI over time
Rolling 12-month value
0.901.001.10Dec 18Jan 20Jan 21Jan 22Jan 23Jan 24Jan 25Jan 26As expected (1.00)1.080.96December 20180.95January 20190.92February 20190.91March 20190.92April 20190.92May 20190.92June 20190.92July 20190.94August 20190.94September 20190.95October 20190.96November 20190.96December 20190.98January 20200.99February 20200.99March 20200.99April 20201.00May 20201.01June 20201.01July 20201.00August 20201.02September 20201.00October 20201.01November 20201.03December 20201.03January 20211.03February 20211.02March 20211.00April 20211.02May 20211.00June 20211.02July 20211.01August 20211.01September 20211.02October 20210.99November 20211.00December 20210.99January 20220.99February 20221.02March 20221.01April 20221.00May 20221.00June 20221.00July 20221.01August 20221.01September 20221.01October 20221.03November 20221.02December 20221.02January 20231.03February 20231.02March 20231.03April 20231.04May 20231.05June 20231.04July 20231.04August 20231.06September 20231.08October 20231.08November 20231.07December 20231.08January 20241.08February 20241.10March 20241.11April 20241.10May 20241.11June 20241.11July 20241.10August 20241.09September 20241.06October 20241.05November 20241.06December 20241.07January 20251.08February 20251.08March 20251.08April 20251.10May 20251.08June 20251.08July 20251.09August 20251.09September 20251.10October 20251.12November 20251.11December 20251.11January 20261.11February 20261.08March 2026

The SHMI compares the number of deaths after hospital care with the number expected given patients' characteristics. It is not a death rate and a higher value is a prompt to investigate, not proof of poor care. Source: NHS England. About this data

Waiting times by specialty

Data: June 2026 · Source: NHS England Referral to Treatment statistics (incomplete pathways)

SpecialtyWaitingWithin 18 wksMedian wait9 in 10 wait under52+ wks65+ wks78+ wks
Other - Surgicals4,93880.0%9.7 wks28.0 wks4310
Gynaecology3,95572.8%10.4 wks34.9 wks87105
Trauma and Orthopaedic3,89679.5%7.2 wks30.1 wks821
Other - Medicals3,89386.4%7.4 wks23.6 wks1200
Dermatology3,04659.1%14.0 wks48.5 wks12921
Oral Surgery2,87847.3%19.2 wks46.9 wks11281
Gastroenterology2,58280.6%11.0 wks28.9 wks910
General Surgery2,38069.4%12.0 wks37.2 wks1710
Ear Nose and Throat2,21247.4%19.6 wks54.0 wks23151
Urology1,49391.5%7.0 wks18.4 wks110
Cardiology1,45880.5%8.9 wks24.3 wks221
Rheumatology1,20865.7%12.4 wks33.7 wks000
Other - Paediatrics1,05040.8%21.1 wks47.5 wks6530
Respiratory Medicine1,01498.8%4.2 wks12.2 wks100
Neurology74986.1%10.0 wks20.7 wks000
Elderly Medicine18597.3%5.5 wks17.0 wks000
Plastic Surgery7558.7%14.5 wks49.5 wks400
General Internal Medicine11100.0%6.8 wks15.1 wks000

Figures come from NHS England's official monthly statistics and the CQC directory, reproduced under the Open Government Licence v3.0. See methodology for definitions.